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Skills

  • Weight/balance loading
  • Sale expertise
  • Budgets
  • Staff supervision
  • Strategic planning and analysis
  • Service-oriented
  • Office administration
  • Operational improvement
  • Detail oriented
  • Property management systems knowledge

Work Experiences

  • Was in charge of loading and unloading aircraft cargo, including baggage and freight, as well as assisting crew members and passengers with their belongings.
  • Raised the stakes.
  • All rebates and other miscellaneous charges were balanced.
  • Managed
  • Identified
  • Hired and mentored all new employees, as well as demonstrating the most effective ways to serve clients and guests.
  • Sought advice.
  • Established
  • Ensured
  • Answered 2 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Dependable
  • Service-driven
  • Rooms Division Manager with a strong grasp of modern computer systems and an excellent memory for guest requirements.
  • Deadline-driven
  • Interested in working as a part-time ramp agent for a national airline services company.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Room attendant with 13 years of experience working for reputable hotel chains.
  • Possessing a strong work ethic as well as a motivated, customer-focused personality.
  • Versatile
  • Ambitious

Accomplishments

  • Effectively handled high-profile guest complaints and resolved escalated issues, achieving 47% reduction in negative online reviews.
  • Collaborated with revenue management to introduce flexible check-out times, resulting in a guest satisfaction increase of 67%.
  • Facilitated the onboarding of 16 new properties into hotel operational systems within 18 months, reducing onboarding time by 15%.
  • Collaborated with team of 17 in the development of metric.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 7 man-hours each month.
  • Reengineered lost and found protocols, ensuring 18 months for item recovery and improving guest satisfaction in post-stay surveys by 77%.
  • Supervised the coordination of daily room turnovers and managed staff to ensure a 49% improvement in guest satisfaction scores.
  • Ensured compliance with emergency response protocols, ensuring a 64% reduction in audit discrepancies during safety inspections.
  • Decreased housekeeping overtime by 22% through advanced job scheduling and team coordination, saving $78,000 annually in labor costs.
  • Led cross-departmental task forces to improve guest satisfaction metrics, increasing loyalty program enrollments by 39%.

Affiliations

  • American Society of Travel Advisors (ASTA)
  • Hotel Technology Next Generation (HTNG)
  • Revenue Management Certification from HSMAI
  • Hospitality Sales and Marketing Association International (HSMAI)
  • International Luxury Hotel Association (ILHA)
  • International Council of Nurses
  • Guest Service Gold Certification
  • Lions Club
  • American Society of Safety Professionals
  • National Association of Social Workers

Certifications

  • Top Secret Security Clearance
  • Certified Hospitality Professional (CHP) - method
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Hospitality Receptionist - category
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Advanced Vendor Negotiation and Contracting - system
  • Certification in Housekeeping Operations - program

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