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Skills

  • Accident prevention and safety monitoring
  • History with category kids
  • Knowledge of supervisory concepts
  • Supervisory training
  • Supervisory skills
  • Team building
  • Category equipment
  • Former gymnast
  • Communications
  • Team management

Work Experiences

  • Achieved a customer satisfaction rate of 85%.
  • Achieved results in two years.
  • Boosted gym program capacities by 65%.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Catered to a variety of learning styles.
  • Authored and implemented COVID-19 specific safety procedures, allowing the gym to remain operational while achieving a customer satisfaction rate of 23%.
  • Updated service staff on the most up-to-date policies and procedures.
  • Boosted overall class participation based on member feedback.
  • Achieved a 41% improvement in program evaluations.
  • Oversaw the delivery of metric project by framework team, which resulted in method.

Summaries

  • Boosted children’s motor skills by 31% through structured play.
  • Examines and evaluates the appearance and performance of workers to ensure that they are meeting specifications.
  • Boosted customer satisfaction by 32%.
  • Collaborative leader known for building relationships with local schools and community centers, driving a 65% increase in community engagement and gym partnerships.
  • Budget-conscious manager with experience overseeing operational budgets up to $12, consistently keeping expenses within 28% of targets while driving facility improvements.
  • Calm under pressure and skilled in conflict resolution, consistently decreasing formal parent complaints by 41% through effective communication and mediation strategies.
  • Built trust with children and parents.
  • Maintains communication with managers and supervisors in order to stay informed about changes that affect operations.
  • Dedicated to learning, growing, and succeeding in Fitness and Recreation.
  • Calm under pressure.

Accomplishments

  • Established a feedback system for tracking child and parent satisfaction, resulting in a 15% improvement in overall client retention rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Redesigned gym orientation process, significantly lowering onboarding time for new families and achieving a 67% increase in new memberships.
  • Collaborated with local schools to create a special physical education partnership program, increasing gym exposure to over 2 new children annually.
  • Organized and supervised standard fitness classes for children ages framework, increasing overall class participation by 37% over three years.
  • Trained and mentored a team of 8 junior instructors, bolstering staff retention rates by 57% over the past year.
  • Facilitated customer service training sessions for instructors to elevate family-member relationships, resulting in a 82% increase in client referrals.
  • Collaborated with team of 17 in the development of program.
  • Monitored equipment usage throughout the facility, extending equipment lifespan by 60% through proactive maintenance protocols.
  • Enhanced digital marketing campaigns targeting local families, leading to a membership growth rate of 58% in under the past year.

Affiliations

  • Child and Adolescent Health Research Association
  • United States Youth Fitness Association (USYFA)
  • American Camp Association (ACA) Volunteer
  • KinderCare Education Trainer or Mentor
  • American Youth Soccer Organization (AYSO) Volunteer
  • Member of Local YMCA Coaching Program
  • Local Community Center Volunteer Fitness Instructor
  • Rotary International
  • American Academy of Personal Training - Child Fitness Certification
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Occupational Therapy Assistant (COTA)
  • Pathways to Excellence in Youth Development Program Certification
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Project Management Professional (PMP)
  • Certified Youth Strength and Conditioning Specialist (YSCS)
  • Basic Life Support (BLS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Nutrition Coach (CNC)
  • Child Development Associate (CDA) Credential
  • Certified Athletic Administrator (CAA)

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