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Skills

  • Operational improvement
  • Team management
  • Event planning and execution
  • Developmental play activity design
  • Conflict resolution with customers and staff
  • Supervisory training
  • History with category kids
  • Supervisory experience
  • Business operations
  • Customer service

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Authored and implemented COVID-19 specific safety procedures, allowing the gym to remain operational while achieving a customer satisfaction rate of 23%.
  • Achieved results in two years.
  • Achieved a 41% improvement in program evaluations.
  • Resolved customer complaints or problems to reduce escalation issues to corporate.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Authored COVID-19 specific safety procedures.
  • Achieved Top Performer for fostering an inclusive training environment.
  • Boosted gym program capacities by 65%.

Summaries

  • Boosted staff morale and retention by 75%.
  • Budget-conscious manager with experience overseeing operational budgets up to $12, consistently keeping expenses within 28% of targets while driving facility improvements.
  • Award-winning Kid’s Gym Supervisor.
  • For optimal performance, 12 years of training workers in proper operational procedures and function, as well as explaining company policies.
  • Achieved 22% growth in program participation.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.
  • Accomplished leader with a background in children's gym operations, successfully optimizing shift schedules to reduce conflicts by 77%, and improving operational efficiency through innovative resource management strategies.
  • Collaborative leader known for building relationships with local schools and community centers, driving a 65% increase in community engagement and gym partnerships.
  • Accomplished leader in children's gym operations.
  • Collaborative leader known for building relationships.

Accomplishments

  • Developed a staff scheduling system using Workday, reducing class cancellations due to staffing conflicts by 70%.
  • Trained and mentored a team of 8 junior instructors, bolstering staff retention rates by 57% over the past year.
  • Improved the internal communication structure between staff and senior management, reducing reporting delays and scheduling conflicts by 66%.
  • Documented and resolved method which led to procedure.
  • Created specialized injury-prevention workshops for child athletes, reducing workout-related incidents by 70%.
  • Established a feedback system for tracking child and parent satisfaction, resulting in a 15% improvement in overall client retention rates.
  • Led outreach programs that brought in 13 new community partners, adding diversity and outreach variety to gym course offerings.
  • Successfully managed class waitlists and expanded popular sessions, achieving a 80% growth in monthly attendance.
  • Redesigned gym orientation process, significantly lowering onboarding time for new families and achieving a 67% increase in new memberships.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Health and Physical Educators (SHAPE America)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Toastmasters
  • American Academy of Personal Training - Child Fitness Certification
  • International Association of Child Development Programs
  • Project Management Institute
  • American Medical Informatics Association
  • Society of Women Engineers
  • Parks and Recreation National Society - Youth Activity Coordinator

Certifications

  • Pathways to Excellence in Youth Development Program Certification
  • Certified Youth Leadership Trainer
  • Certified Inclusive Fitness Trainer (CIFT)
  • Child Development Associate (CDA) Credential
  • Certified Public Accountant (CPA)
  • Certified Kids Exercise Specialist (CKES)
  • First Aid, CPR, and AED Certification (American Red Cross)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe

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