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Skills

  • Medical supply cost control and reduction
  • Handling confidential patient information
  • Conflict resolution
  • Customer service excellence
  • Office supply tracking and orders
  • Microsoft Office proficiency
  • Calendar management software
  • Medical office workflow organization
  • Front desk operations
  • Multitasking in fast-paced environments

Work Experiences

  • Administrated patient registrations, updated records, and verified insurance to ensure all information was current prior to appointments.
  • Collaborated with insurance companies to verify patient coverage.
  • Assisted in patient financial counseling.
  • Achieved an appeal success rate of 67%.
  • Achieved an attendance improvement of 42% compared to 2018.
  • Was in charge of financial documents like expense reports and invoices.
  • Assisted with coordination of team meetings.
  • Contacted and retained referrals.
  • Collected 11 in outstanding claims.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.

Summaries

  • Accomplished Dental Secretary with experience handling insurance pre-authorizations, reducing patient claim processing times by 17 days, and improving clinic cash flow.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Within Miscellaneous, senior Dental Secretary and outstanding performer in budget management and workflow optimization.
  • Claims resolution expertise.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Achieved a 65% reduction through accurate inventory tracking systems.
  • Coordinated appointments seamlessly.
  • Dental Secretary with 18 years of successful client relations and workflow optimization experience.

Accomplishments

  • Collaborated with team of 4 in the development of method.
  • Reworked claims appeals process with insurers, reducing denied claims by 57% and increasing revenue recovery.
  • Worked closely with the finance team to reconcile 13 monthly payments, insurance reimbursements, and vendor invoices for error-free ledgers.
  • Supported transition to paperless operations, reducing document filing times by 63% and enhancing data security.
  • Trained and onboarded new administrative staff, leading to a 49% improvement in office workflow within 17 months.
  • Implemented a patient feedback loop, leading to a 21% increase in positive online reviews for the dental practice.
  • Developed a comprehensive patient follow-up system, which led to a 22% improvement in treatment plan adherence.
  • Documented and resolved standard which led to system.
  • Maintained patient confidentiality and ensured compliance with HIPAA regulations, successfully meeting all audit requirements.
  • Spearheaded patient reminder system overhaul, significantly reducing last-minute cancellations by 15%.

Affiliations

  • American Health Information Management Association (AHIMA)
  • Healthcare Compliance Association (HCCA)
  • Member, Dental Support Staff Network (DSSN)
  • Society of Human Resource Management
  • National Association for Healthcare Quality (NAHQ)
  • International Healthcare Documentation Integrity Association (IHDI)
  • American Society for Quality (ASQ)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • American Marketing Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Data Protection Officer Certification (with emphasis on healthcare law) - Cedar Works
  • CompTIA A+ Technician
  • Medical Records Management Certification - Cedar Works
  • Certified Billing and Coding Specialist (CBCS) - Harbor & Co.
  • Healthcare Information and Management Systems (CAHIMS) - HIMSS
  • Patient Care Technician (PCT) - Cedar Works
  • Certified Medical Billing and Collections Specialist (CMBCS) - Cedar Works
  • Certified Insurance and Patient Handling Specialist (CIPHS) - Ironclad Systems
  • Google Certified Professional Cloud Architect

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