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Skills

  • First Aid/CPR
  • Problem resolution
  • Process improvement
  • Medical records confidentiality
  • Medical billing and coding
  • Office equipment maintenance scheduling
  • Claims follow-up and appeals
  • Project organization
  • Communications
  • Medical supply cost control and reduction

Work Experiences

  • Built strong working relationships with vendors by managing communication for shipments, resulting in a 41% reduction in delays.
  • Assisted dental staff with digital x-ray processing and patient record documentation, ensuring quick access to accurate dental histories.
  • Collaborated closely with insurance companies to verify patient coverage and follow up on claims, improving monthly billing accuracy by 21% %.
  • Assisted 12 patients with treatment costs.
  • Achieved an average accuracy rate of 34%.
  • Collaborated with the finance team.
  • Contacted and retained referrals.
  • Was in charge of financial documents like expense reports and invoices.
  • Conducted end-of-day financial reconciliations, ensuring deposits balanced with patient payments and office expenses.
  • Contacted and retained referrals by ensuring appointment wait times were below 6 days, leading to a 26% increase in new patient consultations.

Summaries

  • Knows how to manage charts, forms, and payments.
  • Coordinated appointments seamlessly.
  • Trained in Workday and possesses exceptional stakeholder engagement abilities.
  • Assisted the dental team with digital x-ray documentation.
  • Advanced knowledge of dental terminology.
  • Claims resolution expertise.
  • Adaptable Dental Secretary.
  • Addressed patient concerns.
  • Contributed to increased monthly reimbursement accuracy by 57%.
  • With over 12 years of experience in the method industry, I am committed to organization and collaboration.

Accomplishments

  • Achieved an appointment confirmation accuracy rate of 50%, significantly minimizing patient no-shows and cancellations.
  • Developed training materials for new front-desk personnel, speeding up training time by 76% and standardizing workflow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced front desk paperwork filing errors by 68% after collaborating with office manager on system enhancements.
  • Collaborated with team of 4 in the development of method.
  • Utilized professional phone etiquette to handle 2 daily patient inquiries and appointment coordination calls, ensuring smooth operations.
  • Organized and managed archived patient records, reducing retrieval times by 54% and boosting overall office efficiency.
  • Revised patient intake procedures to streamline registration, reducing wait times by 29% minutes per patient.
  • Collaborated on the office's transition to a new dental practice management software, improving productivity and front-office efficiency by 53%.
  • Accurately processed payment transactions and resolved discrepancies with minimal follow-up, reducing payment issues by 31% month over month.

Affiliations

  • Lions Club
  • Dental Billing, Coding & Administration Webinar Attendee – 2020
  • International Association of Administrative Professionals
  • Healthcare Financial Management Association (HFMA)
  • Medical Group Management Association (MGMA)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Society of Human Resource Management
  • Member, Dental Support Staff Network (DSSN)
  • American Association of Healthcare Administrative Management (AAHAM)
  • International Healthcare Documentation Integrity Association (IHDI)

Certifications

  • CompTIA Network+
  • Salesforce
  • Dental Terminology and Billing Certification - Meridian
  • First Aid/CPR Certified
  • Certification in Dental Insurance Billing and Coding - Ironclad Systems
  • Certified Patient Account Specialist (CPAS) - Beacon Labs
  • Telephone Customer Service Excellence Certification - method
  • Certified Appointment Scheduling Professional (CASP) - Cedar Works
  • Dental Practice Finance and HR Management Certification - metric
  • Certified Healthcare Access Associate (CHAA) - Northwind

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