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Skills

  • Fee payment processing
  • Advanced reference assistance
  • Catalogue and sort procedures
  • Presentation and public speaking
  • E-learning platform support
  • Regulatory compliance
  • Inter-library loan coordination
  • Inventory control of library assets
  • Database management
  • Data-driven decision making

Work Experiences

  • Collaborated with Atlanta community members to set up reading programs for children, resulting in a 48% increase in participation.
  • Collaborated with Boston community members.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Broadened access to 18 of online media.
  • Assisted Library Media Technician with collection analysis, helping identify underutilized resources and recommending targeted acquisitions.
  • Cataloged newly acquired resources.
  • Achieved improvements in 2024.
  • Oversaw the delivery of program project by category team, which resulted in standard.
  • Cataloed materials using HubSpot software.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Manages library materials, forms, and payments in a reliable manner.
  • Delivered exceptional technical support to over 2 patrons each year.
  • Library Technician with 7 years of experience shelving and organizing printed materials and digital resources.
  • Library Media Technician is a service-oriented Library Media Technician with a track record of assisting patrons and librarians with routine and special projects.
  • Cataloged digital and physical library assets.
  • Collaborated with local partners.
  • Creative multimedia software trainer.
  • Achieved sustained growth.

Accomplishments

  • Led a project to digitize over 6 physical texts, making them accessible through the library’s online catalog.
  • Partnered with local authors and community educators to host workshops, increasing registration by 40% within the past year.
  • Initiated and tracked 10 interlibrary loan transactions, ensuring prompt service and increased access to additional collections.
  • Created and executed marketing strategies for library outreach programs, leading to a 22% increase in local awareness of services offered.
  • Implemented a volunteer training program, leading 3 volunteers and generating 67% higher volunteer retention.
  • Administered software for multimedia creation, providing support and training leading to 30% increase in student use of facilities.
  • Developed data-driven collection development strategies, resulting in circulation increases of 82% for underutilized sections.
  • Compiled and analyzed patron usage data to make informed decisions on the acquisition of materials, leading to a 30% reduction in underused resources.
  • Collaborated with faculty to integrate library resources into classroom instruction, increasing resource utilization by 51%.
  • Worked closely with the IT department to ensure digital archives met accessibility and usability standards, improving user access by 34%.

Affiliations

  • Standard Library Advisory Board Member
  • North Carolina Library Association Youth Services Section
  • Jaycees
  • Association for Computing Machinery
  • Committee on Accreditation for Library Services Participation
  • Association for Library Service to Children (ALSC) Member
  • California Library Association (CLA) Member
  • Library Outreach & Engagement Support Committee Member
  • Lions Club
  • American Library Association (ALA) Member

Certifications

  • Data Management & Usage Analytics Certification category
  • Public Performance Rights (PPR) Certification initiative
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Salesforce
  • Technical Assistance Specialist Certificate Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Collections Manager (CCM) procedure

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