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Skills

  • Transcription and dictation
  • 15 WPM typing speed
  • Filing and data archiving
  • Professional communication skills
  • Meeting arrangements
  • Scheduling and calendar management
  • Sage 50 US
  • Bookkeeping
  • Payroll and budgeting
  • Administrative support

Work Experiences

  • Aided in the planning of the event, including travel and logistical arrangements.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Created a new data management system that reduced data retrieval time by 9%.
  • Improved customer service ratings by 11% by training 3 new employees on proper phone handling techniques.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Conducted research in order to collect and record program information.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.

Summaries

  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Strategic planning and process improvement are examples of areas of expertise.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • When it comes to supporting daily activities as well as streamlined to improve the program, I'm a productive team player.
  • Power BI expert with exceptional stakeholder engagement and typing abilities.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as procedure and standard.
  • Real Estate Secretary delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Team player who is knowledgeable in vendor management and quality assurance.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Designed and streamlined document digitization processes, reducing physical storage costs by 42% annually.
  • Led the adoption of new scheduling software within the office, improving appointment coordination and reducing missed appointments by 84%.
  • Collaborated with vendors and external partners to ensure timely delivery of services, reducing project delays by 78%.
  • Maintained an organized workflow for multiple real estate agents, streamlining their daily documentation processes by 21%.
  • Standardized office procedures for contract preparation and review, which reduced contract issuance errors by 42%.
  • Trained new administrative staff on office procedures, real estate terminology, and client management, improving onboarding times by 46%.
  • Created visually appealing presentations based on sales data, improving stakeholder understanding and decision-making by 78%.
  • Enhanced document organization, enabling retrieval of important real estate files in under 5 minutes, an improvement of 34%.
  • Developed an office-wide standard communication process that reduced email response time by 41% and improved internal collaboration.

Affiliations

  • International Council of Nurses
  • American Real Estate and Urban Economics Association (AREUEA)
  • Freemason
  • National Association of Realtors – Administrative Section
  • Society of Human Resource Management
  • International Association of Real Estate Assistants (IAREA)
  • American Association of Administrative Professionals (AAAP)
  • Commercial Real Estate Women Network (CREW)
  • Lions Club
  • Society of Real Estate Office Managers

Certifications

  • Certified Public Accountant (CPA)
  • Certified Manager of Community Associations (CMCA) - category
  • Certified Public Accountant
  • Certified Lease and Title Analyst (CLTA) – National Association of Lease and Title Analysts (NALTA)
  • Fair Housing Certification – National Fair Housing Alliance
  • Basic Property Management Certificate
  • Real Estate Risk Management Certificate – method
  • Certified Business Analysis Professional (CBAP)
  • Real Estate License - framework
  • CompTIA Security+

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