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Skills

  • Staff recruiting and retention
  • Nursing staff workflows
  • Staff development and supervision
  • Residence hall budgeting
  • Staff performance management
  • Culinary staff operations
  • Staff meetings
  • Staff development and training
  • Staff education and training
  • Staff development plans

Work Experiences

  • Collaborated with nutritionists.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Actively contributed to monthly team meetings.
  • Achieved a 60% reduction in food service errors by improving team communication and workflow processes.
  • Collaborated with kitchen staff.
  • Collaborated with nutritionists to provide healthier food options, driving demand through increased sales of Salesforce.
  • Greeted customers and helped them with any questions they had.
  • Boosted sales of featured items by 36%.
  • Accurately recorded food wastage.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Within Miscellaneous, senior Dining Hall Staff and outstanding performer in strategic planning and budget management.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Accomplished in cross-functional team leadership, supervising 4 staff members to provide excellent service to 6+ guests per shift during peak hours.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • 2 years of culinary support experience.
  • Attentive and responsive Dining Hall Staff, proficient in POS systems and focused on ensuring timely and accurate billing for guests, supporting a 49% improvement in customer feedback.
  • Dining Hall Staff is a multi-talented Dining Hall Staff who is consistently rewarded for planning and operational improvements.
  • Adept at optimizing menu offerings.
  • Accomplished in cross-functional team leadership.

Accomplishments

  • Introduced real-time feedback collection from diners, increasing immediate resolution of service issues by 30%.
  • Implemented customer feedback suggestions into daily routine, increasing repeat business by 69% in 2021.
  • Documented and resolved category which led to metric.
  • Followed all safe food preparation guidelines, leading to a 57% improvement in food inspection results.
  • Collaborated with kitchen staff to develop efficient service routes that reduced overall delivery time by 14 minutes per meal.
  • Assisted in the organization of holiday catering events, contributing to a 41% increase in event bookings year-over-year.
  • Monitored and corrected food portioning across all served meals, resulting in reduced food costs by 33%.
  • Received praise from management for assisting in meal preparation, serving, and dishwashing during busy hours with no drop in service quality.
  • Successfully managed reservations bookings for up to 6 dining events monthly, ensuring smooth coordination between kitchen and service staff.
  • Designed and arranged daily menu displays, increasing daily sales of featured items by 72%, improving overall customer satisfaction.

Affiliations

  • International Association of Administrative Professionals
  • Eco-Dining Green Practices Committee
  • Allergen Awareness Certification Program
  • National Restaurant Association (NRA)
  • Certified Dietary Manager (CDM) Program
  • Freemason
  • National Society for Minorities in Hospitality
  • Campus Sustainability Leadership Program
  • Lions Club
  • Hospitality Industry Professionals Club

Certifications

  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Effective Teamwork for Hospitality and Food Service 2022
  • Food and Beverage Safety Certification 2018, Summit Group
  • De-escalation Techniques in Customer Service Certification 2021
  • Food Sustainability and Waste Reduction Certificate 2016
  • ServSafe Food Handler Certification 2017 (Denver)
  • On-the-Job Training Certification (OJT) in Food Service Operations 2019
  • Project Management Professional (PMP)
  • Basic Food Preparation and Safety Certification 2020, Lakeside Partners

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