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Skills

  • Billing statement management
  • Insurance billing
  • Credit risk assessment
  • Collection script creation
  • Team training and development
  • Escalation management
  • Customer Relationship Management (CRM)
  • Call center operations management
  • First Aid/CPR
  • RFI Scanners

Work Experiences

  • Acted as a debt resolution advisor on metric, decreasing outstanding internal receivables by 35%.
  • Achieved this from 2019.
  • Developed a strong professional rapport with vendors and clients.
  • Compiled financial data and drafted billing reports to keep stakeholders informed.
  • Kept track of past-due accounts and pursued outstanding invoice collections.
  • Learned project management and performance reporting to help with office needs.
  • Was in charge of all tasks delegated to me, including workflow optimization and vendor management.
  • Adjusted client profiles based on risk exposure.
  • Awarded Employee of the Year for surpassing monthly collection targets by 20% from 2024.
  • Answered 11 phone calls per one year to assist customers.

Summaries

  • Strategic thinker with expertise in workflow optimization.
  • Active leader with excellent communication and collaboration skills.
  • Billing expert looking for a Debt Collection Specialist opportunity where she can put her experience in payment processing and account reconciliation to good use.
  • Student pursuing a Accounting and Finance degree who is eager to contribute developed knowledge in the role of Debt Collection Specialist.
  • Energetic and hardworking, with a track record of increasing productivity and quality.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Billing expert with strong financial reporting skills and experience managing account records.
  • CPA certified
  • Expert in metric with a strong aptitude for implemented and improved.
  • Debt Collection Specialist is a hardworking and dependable Debt Collection Specialist who excels at workflow optimization and performance reporting.

Accomplishments

  • Prepared documentation and testimony for 15 arbitration cases involving unpaid accounts totaling over $10, all of which ruled in the company’s favor.
  • Achieved a 23% collection rate improvement by implementing targeted customer communication strategies during peak delinquency months.
  • Collaborated with legal department to prepare documentation for accounts exceeding $7 in unpaid debt, leading to 78% recovery through litigation.
  • Streamlined the collections process by adopting Jira, reducing average days sales outstanding (DSO) by 67% and increasing cash flow.
  • Awarded OSHA in recognition of successfully recovering over $11 in delinquent accounts within 18 months.
  • Exceeded performance benchmarks on debt collection metrics such as recycling rates, overall closes, and timely escalations, ranking in the top 29% of the division.
  • Consistently exceeded monthly recovery goals, typically meeting 78% or higher of target debt collection amounts.
  • Negotiated payment plans for delinquent accounts, reducing total outstanding balances by $5 and securing 16% of payment commitments.
  • Recovered over 68% of dormant debts within a previously untouched backlog, worth over $11 in combined receivables.
  • Leveraged industry best practices for collections to automate reminders and follow-ups, resulting in a 49% reduction in response time.

Affiliations

  • Graduate Student Member, Financial Counseling Association of America
  • Associate, Institute of Credit Management
  • Certified Credit and Collections Manager (CCCM) through method
  • Participant, National Credit Management Training Program, 2023
  • Affiliate-Member, International Colloquium on Debt Recovery Strategies, 2023
  • Member, Local Business Credit Control Steering Group, the Southwest
  • Active Contributor, Debt Collections Professional Discussion Groups, Asana
  • Certified in Fair Debt Collection Practices Act (FDCPA) Compliance through Jira
  • Member, International Association of Commercial Collectors (IACC)
  • Enrolled in Advanced Collections Techniques Course at Summit Group

Certifications

  • Microsoft Office Specialist (MOS)
  • Fair Debt Collection Practices Act (FDCPA) Certification
  • Certified Customer Support Specialist in Collections
  • Certified Risk Compliance Management Professional (CRCMP)
  • Professional Debt Negotiator (PDN) from Northwind
  • Certified Fraud Examiner (CFE)
  • Association for Project Management (APM)
  • International Association of Credit and Collection Professionals (IACC) Certification
  • Google Certified Professional Cloud Architect
  • Financial Services Audit Certification

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