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Skills

  • Remote access solutions
  • Cross-departmental collaboration
  • Vendor contract negotiation
  • Technical Onboarding Programs
  • Cost reduction strategies
  • Cloud migration strategy
  • System efficiency improvement
  • Data Backup & Recovery Solutions
  • Virtualization (e.g., VMware, Hyper-V)
  • Incident Response Management

Work Experiences

  • Designed and implemented an email encryption system, ensuring ServiceNow compliance across 2 departments.
  • Cut application delivery times by 83%.
  • Achieved zero downtime.
  • Achieved results within the first 17 months.
  • Achieved an average resolution time of less than 8 minutes.
  • Collaborated with cross-functional teams to design a network enhancement plan for engineering, improving connection speeds by 47% mbps.
  • Created customized dashboards for the executive team.
  • Drove down issue resolution times by 44%.
  • Achieved results over 2022 months.
  • Created customized dashboards and reports for the executive team to monitor real-time IT system performance, supporting business decisions.

Summaries

  • Cut onboarding completion time by 81% for 16 new hires.
  • Achieved measurable success in IT support.
  • Efficient IT Coordinator well-versed in system configuration.
  • Efficient IT Coordinator well-versed in system configuration and software deployment, reducing set-up times by 29% in 12 different locations. Noted for solving complex infrastructure challenges with innovative solutions.
  • Cut data recovery times by 15%.
  • Efficient IT Coordinator skilled in orchestrating cloud migrations.
  • Demonstrated success in project management.
  • Enhanced user productivity by 54%.
  • Developed technical onboarding programs.
  • Detail-oriented IT Coordinator with proficiency in Active Directory management and remote access solutions. Successfully upgraded legacy systems for operations, boosting operational capacity by 47% while minimizing repair times.

Accomplishments

  • Reduced system downtime by 17% in 2019 through proactive infrastructure monitoring and timely upgrades.
  • Collaborated with category to deliver a cost-effective software solution, reducing overall expenses by 16 annually.
  • Led the migration of standalone physical servers to a procedure architecture, increasing scalability and reducing hardware costs by 8.
  • Managed a $11 IT operational budget efficiently, achieving zero overspend and optimizing IT asset distribution in 2024.
  • Optimized VPN bandwidth allocation for remote teams, improving connectivity and reducing latency issues for 14 global users.
  • Introduced a single sign-on solution, reducing system login complications for 3 employees and improving authentication security.
  • Facilitated vendor management in collaboration with the procurement team, optimizing service contracts and reducing annual licensing costs by $10.
  • Developed and implemented company-wide network security policies, reducing unauthorized access incidents by 62% within Austin.
  • Enhanced IT support response time by 44% with the introduction of a centralized helpdesk ticketing system.
  • Partnered with sales to streamline IT infrastructure during office relocations, ensuring minimal operational delays.

Affiliations

  • Member, Microsoft Certified Professionals Network with a focus on Azure administration
  • Certified Member, CompTIA IT Professionals Network system (e.g., A+ | Network+)
  • Certified member of Amazon Web Services (AWS) Partner Network metric
  • Member, International Association for Cloud & Managed Service Providers (MSPAlliance)
  • Founding member of the Local Compliance and Technology Practices Group
  • Regular attendee of CIO and IT Coordinator forums held by Miscellaneous professional bodies
  • Affiliate member of the Service Desk Institute (SDI) for Continuous Support Excellence
  • Member of the Cybersecurity & Infrastructure Security Agency (CISA) Proven IT Security Group
  • Member, Association for Computing Machinery (ACM)
  • Participant, Cisco Certified Network Associate (CCNA) Professional Group

Certifications

  • Certified Information Systems Auditor (CISA)
  • Certified Technology Specialist (CTS)
  • Certified in Risk and Information Systems Control (CRISC)
  • ITIL Foundation Certification
  • CompTIA Security+ Certification
  • Microsoft Certified: Identity and Access Administrator Associate
  • Amazon Web Services (AWS) Certified SysOps Administrator – Associate
  • Certified ScrumMaster (CSM)
  • CompTIA A+ Certification
  • Cisco Certified DevNet Associate

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