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Skills

  • Business operations
  • Client Data Entry and Maintenance
  • Project organization
  • Automated Booking System Implementation
  • Team management
  • Time management and prioritization
  • Problem resolution
  • Conflict mediation
  • Confidential Document Handling
  • POS System proficiency

Work Experiences

  • Assisted the National Service team with administrative tasks, which included the management of an inventory of Jira, reducing errors by 48%.
  • Avoided breaches in data security.
  • Contributed to a President's Club for customer excellence.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Coordinated weekly team meetings for service representatives, handling agendas, presentation materials, and follow-up actions to streamline communications.
  • Collaborated with the customer service manager to develop improved check-in/check-out workflows, reducing wait times by 73% minutes per client.
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 15 professionals.
  • Contributed to yearly cost savings of $2.
  • Adhered to company confidentiality policies.
  • Used implemented to resolve customer issues and complaints.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in client relations and strategic planning backed up by Travel and Hospitality training.
  • Detail-oriented Front Desk National Service Receptionist with essential skills in corporate event coordination, planning, and management, as well as travel and venue accommodations.
  • Detail-oriented Front Desk National Service Receptionist with experience in planning, managing and coordinating corporate events.
  • Receptionist with 7 years of experience in category settings.
  • Clear understanding of quality assurance and budget management as well as strategic planning training.
  • Accomplished Front Desk National Service Receptionist known for collaborating with cross-functional teams, reducing wait times by 36% minutes per client and enhancing the overall check-in/out process.
  • Having a strong grasp of risk assessment, performance reporting, and Jira.
  • Front Desk National Service Receptionist is a dependable and enthusiastic Front Desk National Service Receptionist with 4 years of front desk management experience.
  • Proven track record of initiative, process improvement, and procedure adherence.

Accomplishments

  • Led the initiative to implement customer feedback surveys at checkout, resulting in a 20% increase in actionable insights for enhanced service offerings.
  • Reduced service interruptions by curating an updated, easily accessible database of solved client issues, enabling quick and efficient front desk responses.
  • Drove a 71% increase in accurate billing submissions by updating customer account records in collaboration with the finance department.
  • Developed and maintained a comprehensive training program for new hires, which increased the number of employee certifications by 8 in the last 18 months.
  • Managed client relations, coordinating check-in and support processes to achieve a 37% increase in customer satisfaction during 18 months.
  • Reduced follow-up appointments by 24% through the promotion of proactive and informative client communications.
  • Demonstrated mastery in appointment scheduling software by coordinating over 13 successful appointments monthly, improving overall client satisfaction scores by 44%.
  • Facilitated cross-department communication by managing an interdepartmental email queue process, reducing response time by 69% hours.
  • Formulated strategies that reduced instances of substandard service delivery reports, resulting in a 48% improvement in service quality metrics.
  • Streamlined appointment scheduling for over 8 business meetings per month, achieving a 29% on-time processing rate.

Affiliations

  • American Society of Safety Professionals
  • International Council of Nurses
  • National Concierge Association (NCA)
  • American Marketing Association
  • Cross-Cultural Multilingual Support Association
  • National Receptionist Day Advocate and Member
  • American Board of Professional Service Coordinators (ABPSC)
  • Event Planners Association (EPA)
  • International Association of Administrative Professionals (IAAP)
  • Administrative Professionals Conference Attendee 2021

Certifications

  • Certified First Responder for Workplace Health and Safety
  • Apple Certified Associate (ACA)
  • POS System Efficiency Certification (PSEC)
  • CompTIA Network+
  • Certified Manager of Customer Care (CMCC) by RCCSP
  • Certified Concierge by Les Clefs d'Or
  • Administering Microsoft Exchange Server Certification
  • First Aid/CPR Certified
  • Time Management and Scheduling Specialist by process
  • Certified Administrative Professional (CAP)

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