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Skills

  • Team building
  • Customer service
  • Team leadership and development
  • MS Office
  • Critical path analysis
  • Financial Management
  • Supervision
  • Budgets
  • Negotiation
  • Business Administration

Work Experiences

  • Welcomed new members and established and updated memberships in Vantage method programs.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved a recovery success rate of 23%.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved a 53% reduction in data recovery timeframes.
  • Achieved a 27% improvement in recovery speed.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Develop strategic business partnerships and relationships.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Dynamic application of project management and client relations in a fast-paced business environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Proactive Recovery Manager uses determination and attention to detail to produce high-quality team leadership work.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.

Accomplishments

  • Resolved product issue through consumer testing.
  • Delivered key improvements in time management during critical incidents, decreasing interruption/downtime by 84% across 2 businesses.
  • Maintained rapid response and recovery levels during program, resulting in the lowest data loss 27% recorded in 5 years.
  • Partnered with key stakeholders to incorporate recovery-focused SLA agreements with vendors, driving essential improvements in system uptime by 45%.
  • Collaborated with team of 2 in the development of process.
  • Consulted closely with industry leaders to develop cutting-edge recovery strategies for Miscellaneous, leading to company-wide adoption and enhanced resilience.
  • Led the introduction and oversight of a hybrid cloud backup approach, cutting recovery costs by $59,000 while enhancing flexibility.
  • Automated the real-time recovery status reporting process improving transparency and reducing reporting errors by 69%.
  • Evaluated and optimized vendor recovery services for QuickBooks, strengthening response times by 59% across all major systems.
  • Collaborated with cross-functional teams to integrate customized backup and restoration protocols, reducing potential data losses by 67% during crises.

Affiliations

  • Part of the American Society for Industrial Security (ASIS International) with a focus on ensuring physical security during and after recovery efforts.
  • Association of Information Technology Professionals (AITP) member—worked on disaster recovery best practices within Miscellaneous.
  • Active contributor to the National Fire Protection Association (NFPA), enhancing regulatory compliance through metric.
  • Engaged in the United States Cybersecurity Magazine Virtual Summit, contributing to discussions on accelerating ransomware recovery solutions.
  • Association for Computing Machinery
  • Attendee of Gartner’s IT Infrastructure & Operations Management Summit 2015, where discussions centered on cutting-edge recovery technologies.
  • Affiliated with the Cloud Security Alliance (CSA) to develop cloud-based disaster recovery initiatives.
  • Association of Information Technology Professionals
  • Toastmasters
  • Active participant in the American National Standards Institute (ANSI), focused on disaster-related risk management frameworks.

Certifications

  • Project Management Professional (PMP)
  • ITIL Foundation Certification
  • ISO 22301 Lead Auditor - Business Continuity Management Systems 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Risk Management Assurance (CRMA)
  • Certified Risk Management Professional (PMI-RMP)
  • Certified Ethical Hacker (CEH)
  • Business Continuity Certified Institute Member (BCI)
  • CompTIA Network+
  • Certified Business Resilience Manager (CBRM)

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