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Skills

  • Liquor law compliance
  • Accurate daily cash reconciliation
  • Drawer management
  • Customer service excellence
  • Identification checks
  • Inventory management
  • Loss prevention
  • Cash report creation
  • Cleaning and sanitizing
  • Wire Transfers

Work Experiences

  • Served the needs of more than 17 customers in a busy system environment.
  • Collaborated with Front End Attendant to enhance store organization, reducing checkout time by 58%.
  • Communicated with management.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved a 51% decrease in discrepancies.
  • Conducted daily pre-opening duties.
  • Collaborated with management to adjust strategies.
  • Assisted over 3 daily customers.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Boosted signups by 13 in 2017.

Summaries

  • Customer service and procedure POS software training.
  • With a commitment to efficiency and accuracy, I am skilled at cross-functional collaboration.
  • Front End Attendant is precise, with a strong understanding of Tableau sales and excellent math skills.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Expert in procedure and process merchandise, as well as providing upbeat and knowledgeable customer service.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Take accurate payments, accurately calculate cash, detect counterfeit bills, and streamlined.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • When assisting customers and coworkers, he is cheerful.

Accomplishments

  • Effectively processed refunds and returns while maintaining customer satisfaction, reducing incident rate by 22%.
  • Assisted in sales floor restocking and merchandising, ensuring high product visibility and availability for key customer flow times.
  • Engaged customers by promoting loyalty programs and store events, leading to a 23% increase in membership subscriptions.
  • Established a rapport with returning customers, consistently identifying service areas for improvement or potential sales opportunities.
  • Collaborated with management to execute promotional campaigns, achieving or exceeding monthly sales targets by 37%.
  • Successfully processed 15 refunds or exchanges daily without any reported errors, adhering strictly to store policies.
  • Efficiently processed over 13 transactions per day with zero cash discrepancies, demonstrating high attention to detail.
  • Handled customer complaints with professionalism, leading to a 85% resolution success rate and improved store ratings.
  • Utilized product promotion techniques to drive a 29% increase in total revenue during frequent shopper events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Retail Federation (NRF)
  • International Association of Administrative Professionals
  • Retail Industry Leaders Association (RILA)
  • Society of Women Engineers
  • Service Quality Association
  • International Institute of Business Analysis (IIBA) - Retail Practice Group
  • Association for Supply Chain Management (APICS)
  • Institute of Retail Management
  • Customer Service Institute of America (CSIA)
  • International Association of Store Design and Innovation (IASDI)

Certifications

  • Project Management Professional (PMP)
  • Certified Ethical Retailer (CER)
  • Food Handlers Certification (if applicable by region)
  • Google Certified Professional Cloud Architect
  • Digital Marketing Foundations Certification (issued by Ironclad Systems)
  • Certified Public Accountant
  • Certified Store Associate Management Professional (CSAMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Service Professional (CCSP)
  • Certified Time Management Professional (CTMP)

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