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Skills

  • Patient retention strategy development
  • Business Strategy
  • Quality improvement initiatives
  • Active listening and communication
  • Follow-up Call Procedures
  • Appointment scheduling management
  • Insurance Verification Processes
  • Regulatory Knowledge of HIPAA
  • Data entry and accuracy
  • Client-Focused Mindset

Work Experiences

  • Achieved improvement over 17 months.
  • Consistently achieved performance benchmarks.
  • Achieved resolution in under 13 hours.
  • Answered an average of 4 calls daily from patients and scheduled their appointments, consistently achieving or exceeding performance benchmarks.
  • Collaborated with cross-functional team members including doctors, nurses, and medical billing to provide fast and accurate patient services.
  • Collaborated with IT to develop an online patient portal.
  • Achieved results within 6 months.
  • Assisted with out-of-pocket expenses.
  • Used Asana to make appointments.
  • Authored workplace protocols for handling sensitive patient data.

Summaries

  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Detail-oriented and proactive, with strong interpersonal skills, a hardworking nature, and a flexible approach.
  • Achieved exceptional accuracy.
  • Strengths in quality assurance and budget management backed up by Healthcare training.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Consistently achieved operational goals and standards.
  • Costs were consistently reduced while profits were increased.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.

Accomplishments

  • Collaborated with IT to develop an online patient portal, increasing online bookings by 35% within several months.
  • Resolved product issue through consumer testing.
  • Trained new hires on patient management systems, enhancing team efficiency and reducing onboarding time by 67%.
  • Point of contact for 9 patient inquiries per day, improving response time to under 10 minutes and enhancing patient experience.
  • Acted as a key liaison between medical billing and insurance providers, correcting 13 claim discrepancies monthly.
  • Regularly communicated with insurance companies to clarify coverage questions for patients, effectively reducing claim rejection rates by 16%.
  • Coordinated with sales to introduce electronic medical records (EMR) training for staff, achieving 76% compliance across the clinic.
  • Documented and resolved process which led to initiative.
  • Resolved patient scheduling conflicts by engaging in proactive communication with both patients and healthcare providers, leading to fewer no-show appointments.
  • Tracked and maintained patient satisfaction feedback, influencing service adjustments that resulted in a 17% increase in positive reviews.

Affiliations

  • Community-Based Participatory Research Network in Austin
  • Project Management Institute
  • International Council of Nurses
  • Medical Group Management Association (MGMA)
  • Rotary International
  • Accredited Case Manager Certification from ACMA
  • Community Health Workers of America (CHWA)
  • Healthcare Businesswomen’s Association (HBA)
  • American Medical Informatics Association
  • Society of Human Resource Management

Certifications

  • Certified Healthcare Access Manager (CHAM)
  • Certified Public Accountant (CPA)
  • Certified Healthcare Access Associate (CHAA)
  • Certified Professional in Healthcare Quality (CPHQ)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Revenue Cycle Specialist (CRCS)
  • Basic Life Support (BLS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Healthcare Customer Service Certification (AHCCC)

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