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Skills

  • Team management
  • Audit preparation and execution
  • Bandwidth optimization
  • Latency reduction strategies
  • Cost-saving initiatives
  • Incident Response
  • Project organization
  • Problem resolution
  • Firmware update management
  • Mentoring junior analysts

Work Experiences

  • Assessed potential service providers for high-availability connections.
  • Conducted regulatory audit.
  • Had an excellent attendance record and was always on time for work.
  • Averted 18 potential threats in 2016.
  • Achieved $6 cost savings on physical infrastructure.
  • Assessed potential service providers for high-availability connections, selecting Lakeside Partners which resulted in $18 annual savings for 12 sites.
  • Coordinated network access control protocols in collaboration with cybersecurity teams, fortifying network defenses and averting 7 potential threats in 2015.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Oversaw the delivery of system project by program team, which resulted in initiative.

Summaries

  • Achieved a 63% reduction in network issue response time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted diagnostics.
  • Adept in collaboration.
  • Consistently performed daily network diagnostics, fixing connectivity issues and contributing to a 79% drop in recurring network complaints. Expert in problem identification and resolution.
  • Contributed to a 47% drop in recurring network complaints.
  • Achieved a 48% improvement in client satisfaction.
  • Addressed performance bottlenecks.
  • Administered critical network firmware updates across 3 devices within the past year, reducing security vulnerabilities by 60%. Dedicated to maintaining secure and updated network infrastructure.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.

Accomplishments

  • Facilitated vendor evaluation, selecting category for network hardware and software solutions aligned with company objectives, saving 53% on new purchases.
  • Trained and mentored junior staff on advanced networking concepts, resulting in a 34% improvement in first-call resolution times and service desk efficiency.
  • Spearheaded end-to-end deployment of network resources for framework, ensuring uninterrupted connectivity for more than 11 users across procedure.
  • Built disaster-recovery protocols into the network architecture, ensuring continuous operation of mission-critical services with minimal disruption and 26% faster recovery.
  • Directed the installation and configuration of network hardware that increased operational efficiency and improved fault-tolerance across 10 sites.
  • Designed a proactive network health check process, achieving a significant 33% reduction in unplanned network downtimes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively monitored network performance, leveraging Tableau to detect issues before failure incidents, reducing service disruptions by 22%.
  • Implemented Quality of Service (QoS) settings, prioritizing critical business applications and improving network performance during peak operational hours by 23%.
  • Collaborated with team of 10 in the development of procedure.

Affiliations

  • Member of the IT Service Management Forum (itSMF), focused on improving incident management and SLA performance for IT support requests.
  • Freemason
  • Rotary International
  • Active participant in the Linux Professional Institute (LPI) certified professionals community, contributing to open-source networking projects.
  • International Council of Nurses
  • Certified member of the Red Hat Certified Network Administrator (RHCSA) group, contributing to open-source network enhancement conversations.
  • Lions Club
  • Certified member of the SANS Institute Alumni, with a focus on securing and auditing network environments.
  • Member of the International Association of Network Security Consultants (IANSC), focusing on vulnerability assessments and network defense strategies.
  • Supporting member in the Open Network Automation Platform (ONAP) Project group, helping to pioneer automation in network management.

Certifications

  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • Certified Public Accountant (CPA)
  • ServSafe
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA CySA+ (Cybersecurity Analyst)
  • Certified Cloud Security Professional (CCSP)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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