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Skills

  • Staff assistance
  • Connectivity optimization
  • Call triaging
  • Problem resolution
  • Customer service
  • MS Office
  • Cross-functional collaboration
  • Supervision
  • Project organization
  • Team building

Work Experiences

  • Achieved a 26% improvement in network resilience.
  • Championed network infrastructure upgrades for emerging technologies and hybrid cloud integration, supporting 55% more traffic without increased latency.
  • Coordinated network access control protocols.
  • Contributed to a 38% reduction in recurring network complaints.
  • Achieved a 78% reduction in data consumption costs.
  • Automated routine network audits using Jira, reducing manual workload by 21% and allowing support staff to focus on critical issues.
  • Collaborated on multi-department projects.
  • Automated routine network audits using Asana.
  • Achieved results after 5 months.
  • Achieved $3 annual savings.

Summaries

  • Adept at performance monitoring.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Clear understanding of project management and client relations as well as project management training.
  • Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
  • Achieved cost-efficiency improvements.
  • Strengths in performance reporting and cross-functional collaboration backed up by Computers Software training.
  • Within Computers Software, senior Network Support Analyst and outstanding performer in strategic planning and vendor management.
  • Experienced Network Support Analyst with over 12 years in helpdesk operations, network maintenance, and mobile device support.
  • Consistently closed 13 support tickets monthly.
  • Achieved a 48% improvement in client satisfaction.

Accomplishments

  • Executed seamless migration of legacy systems to newer platforms, reducing the risk of service outages during transition by 67% and ensuring minimal downtime.
  • Enhanced network utilization management by introducing Adobe Creative Suite, identifying bottlenecks and improving bandwidth allocation by 38% at peak times.
  • Led wireless network upgrade at Atlanta, improving coverage in previously low-signal zones and enhancing user experience for 7 employees or event-goers.
  • Spearheaded end-to-end deployment of network resources for framework, ensuring uninterrupted connectivity for more than 11 users across procedure.
  • Optimized network asset management by implementing Microsoft Excel, resulting in accurate inventory tracking and facilitating prompt equipment replacements.
  • Collaborated with external consultants to redesign secure data transfer workflows, ensuring compliance with standard and improving overall transfer speeds.
  • Led the realignment of the company’s network topology using VLAN design, reducing congestion and improving segmentation for 15 departments.
  • Devised cost-saving measures by consolidating underutilized network resources, reducing operational expenses by 24% annually.
  • Designed a proactive network health check process, achieving a significant 33% reduction in unplanned network downtimes.
  • Directed the installation and configuration of network hardware that increased operational efficiency and improved fault-tolerance across 10 sites.

Affiliations

  • Affiliation with the Network Professional Association (NPA), participating in events related to enterprise networking and performance optimization.
  • Member of the Institute of Electrical and Electronics Engineers (IEEE), specializing in network and cybersecurity initiatives from 2023-Present.
  • Toastmasters
  • Active contributor to the Global Networking Professionals Association (GNPA), with a focus on elevating network management practices and automation processes.
  • Active participant in DefCon's Network Specialists Groups, staying up-to-date on network security exploits and defense techniques.
  • Association for Computing Machinery
  • Certified in Cisco Certified Network Professional (CCNP) with an active membership in the Cisco Learning Community.
  • International Council of Nurses
  • Active participation in CompTIA's Network+ community, enhancing knowledge in network troubleshooting and support.
  • Member of the IT Service Management Forum (itSMF), focused on improving incident management and SLA performance for IT support requests.

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Cloud Security Professional (CCSP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Red Hat Certified Specialist in Security: Network Services
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • Google Cloud Professional Cloud Network Engineer

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