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Skills

  • Effective communication with clients and stakeholders
  • Operational improvement
  • Food safety and sanitation compliance
  • Team management
  • Recipes and menu planning
  • Regulatory compliance
  • Food waste reduction initiatives
  • Team building
  • Food production management
  • Business operations

Work Experiences

  • Collected actionable feedback.
  • Achieved a 59% boost in profitability.
  • Collaborated closely with event coordinators and external vendors to ensure seamless service delivery for weddings, corporate events, and private functions exceeding 14 guests.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Collaborated with the sales team.
  • Collaborated with event coordinators.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Contributed to a 58% increase in customer satisfaction year over year.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.

Summaries

  • Achieved 54% improvement in service delivery times.
  • Client-centric Catering Team Leader with system of experience.
  • Adept at staff training.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Accomplished Team Leader with a track record of supporting corporate and special events. Managed multi-day catering services for over 15 guests per day, ensuring adherence to timelines and exceeding service quality standards.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Catering Team Leader with 16 years of successful team leadership and process improvement experience.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led kitchen teams through high-pressure events, ensuring prompt service delivery and contributing to a 84% reduction in service wait times.
  • Minimized event setup errors by introducing a standardized checklist, improving setup efficiency by 78% in 2022.
  • Collaborated with event organizers and vendors to execute high-profile events for up to 12 guests, maintaining seamless coordination and service delivery.
  • Managed staffing rosters and event schedules for 4 events per week, ensuring adequate coverage and timely service at all events.
  • Managed end-to-end catering services for corporate and private events, consistently meeting client expectations while staying on budget by 46%.
  • Directed kitchen staff following standard health regulations, reducing post-event kitchen errors by 30% and preventing potential service delays.
  • Ensured compliance with program food safety and sanitation protocols, resulting in a 18-year streak of zero health-code violations.
  • Optimized vendor relationships by negotiating bulk purchase deals, saving the team 17% on average food costs per event.
  • Played an instrumental role in rebranding the catering service's visual presence, leading to a 84% increase in client inquiries.

Affiliations

  • World Association of Chefs Societies (WACS)
  • American Marketing Association
  • Events Industry Council (EIC) member
  • International Caterers Association (ICA)
  • Wedding International Professionals Association (WIPA)
  • Society of Professional Event Coordinators
  • ServSafe Food Protection Manager Certification
  • Society of Women Engineers
  • City & Guilds Hospitality and Catering Certification 2015
  • Foodservice Consultants Society International (FCSI)

Certifications

  • ServSafe Food Protection Manager Certification
  • First Aid & CPR Certification
  • COVID-19 Food Safety Compliance Certificate
  • Certified Hospitality Supervisor (CHS)
  • ISO 22000 Lead Auditor - Food Safety Management Systems Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • HACCP (Hazard Analysis and Critical Control Points) Certification
  • Certified Customer Service Professional (CCSP)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)

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