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Skills

  • Mail Processing and Distribution
  • Automating Administrative Workflows
  • Vendor Management and Invoice Processing
  • Employee training and orientation
  • Analytical thinking
  • Conflict resolution
  • Software Proficiency: method
  • Data entry and accuracy
  • Executive report generation
  • Written and verbal communication

Work Experiences

  • Coordinated with external partners.
  • Contributed to an Innovation Award-winning office team.
  • Developed data entry systems.
  • Assisted with onboarding of new staff.
  • Enhanced communication flow.
  • I'm in charge of incoming and outgoing phone calls.
  • Drafted official correspondence and contracts.
  • Drafted and proofed official correspondence and contracts, ensuring a 78% error-free delivery for 4 clients.
  • Coordinated external audits.
  • Collaborated with cross-functional teams to coordinate meetings and track project progress, enabling timely completion of 11 initiatives.

Summaries

  • Coordinated meetings effectively.
  • Adept at record management.
  • Adept at managing complex administrative workflows.
  • Adept at managing back-office workflows.
  • Accomplished administrative support professional with expertise in tracking and expediting key project deliverables, ensuring that 6 cross-functional initiatives stay on target for successful completion.
  • Dedicated Secretarial and Administrative Support professional.
  • Collaborative administrative expert.
  • 12 years of experience.
  • Dedicated Secretarial and Administrative Support professional with a commitment to excellence, recognized as Employee of the Month for outstanding performance in executive calendar and logistics management.
  • Adept at managing complex administrative workflows and fostering communication between departments, ensuring executive goals are met on time while reducing errors in document handling by 72%.

Accomplishments

  • Led an initiative to transition from paper-based to digital records, reducing office paper use by 79% and boosting file accessibility.
  • Oversaw front-office management duties, including greeting clients and managing phone inquiries, leading to a 40% uplift in customer satisfaction.
  • Managed 4 executive calendars simultaneously, improving appointment time organization and reducing scheduling conflicts by 79%.
  • Executed data entry and retrieval projects with a 80% accuracy rate using Adobe Creative Suite, enhancing internal reporting procedures.
  • Coordinated staff meetings for 7 departments, ensuring documentation and follow-up actions were completed within 7 days.
  • Collaborated with the finance department to reconcile administrative budgets, delivering 81% accuracy for 12 consecutive quarters.
  • Revamped employee record management system, reducing retrieval time for sensitive documents by 18%.
  • Utilized Power BI to create dynamic presentations for internal meetings, contributing to the successful negotiation of 6 high-value contracts.
  • Optimized office supply management, leading to a cost savings of 17% over three years.
  • Organized travel arrangements and itineraries for multiple executives with a 32% improvement in trip cost savings.

Affiliations

  • Attended, Business Writing Skills Workshop, 2015
  • Active Member, Virtual Assistant Networking Organization (VANO)
  • Certified in Office Management, program, 2018
  • Member, The Association of Executive and Administrative Professionals (AEAP)
  • Member, The Executive Assistant Organization (TEAO)
  • Designated Notary, Arizona, process
  • Affiliated Member, American Society of Administrative Professionals
  • Participant in Annual Portland Administrative Assistant Conference
  • Secretary, category, Coordinated standard
  • Member, Society for Human Resource Management (SHRM) – Administrative Support Division

Certifications

  • Certified Compliance and Ethics Professional (CCEP) - Beacon Labs
  • Lean Six Sigma White Belt Northwind
  • QuickBooks Certified User – Workday
  • Certificate in Business Process Automation – QuickBooks
  • Advanced Project Management Certificate - Ironclad Systems
  • Customer Service and Support Certification – framework
  • Professional Communication Skills Certificate – Meridian
  • Certified Administrative Professional (CAP) – Meridian
  • Fundamentals of Business Writing Certificate – procedure
  • Certified Professional Secretary (CPS) - Lakeside Partners

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