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Skills

  • Foster care coordination
  • Team building
  • Budgets
  • First Aid/CPR
  • Legal Documentation and Reporting
  • Case management
  • Ensuring timely service delivery
  • Microsoft Office Suite
  • Regulatory compliance
  • Operational improvement

Work Experiences

  • Achieved a 26% reduction in repeat interventions.
  • Achieved reconciliation within several months.
  • Completed home welfare checks to comply with state and program guidelines.
  • Adhered fully to Lean standards.
  • Assessed legal, financial, and emotional aspects of custody cases, delivering balanced recommendations adhered to by 75% of judges.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with law enforcement during child welfare investigations across Portland, expediting outcomes while maintaining case integrity.
  • Achieved a 20% improvement in team efficiency.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Answered 7 calls per several months to help customers with their questions and concerns.

Summaries

  • Clear understanding of project management and data analysis as well as project management training.
  • Consistently reduced child welfare escalations by 25%.
  • Coordinated family cases.
  • Strengths in data analysis and project management backed up by Insurance training.
  • Costs were consistently reduced while profits were increased.
  • Dedicated Family Case Coordinator.
  • Dedicated Family Case Coordinator with 18 years of experience managing comprehensive case plans for at-risk families, specializing in conflict resolution and reunification efforts.
  • Achieved a 63% improvement in team efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to a 50% increase in successful resolution of custody agreements.

Accomplishments

  • Achieved 23% compliance in all safety and risk management reviews by adhering to regulatory standards.
  • Advocated successfully for child protective services in 11 cases, yielding a 70% improvement in child safety outcomes.
  • Streamlined data entry and case file systems, boosting operational efficiency by 38%.
  • Provided expert testimony in court for 3 family cases, successfully influencing 68% of custody decisions.
  • Implemented new case documentation strategies, improving accuracy and reducing documentation errors by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to method.
  • Led a cross-functional team in advocating for policy changes, resulting in a 23% improvement in service delivery.
  • Effectively managed a caseload of 11 cases, consistently meeting or exceeding all program deadlines.
  • Created informative, clear reports that helped 16% of courts make final decisions on case resolutions.

Affiliations

  • Family Justice Centers Alliance (FJCA) Member
  • Jaycees
  • International Council of Nurses
  • American Professional Society on the Abuse of Children (APSAC)
  • American Society of Safety Professionals
  • Workforce Development Council for Vulnerable Populations, 2019
  • Project Management Institute
  • Council on Accreditation (COA) Family Services Peer Reviewer
  • Association for Computing Machinery
  • International Association of Administrative Professionals

Certifications

  • Family Development Specialist (FDS) Credential – National Family Development Association
  • Child Advocacy Studies (CAST) Certification
  • Certified Family Life Educator (CFLE) - method
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Apple Certified Associate (ACA)
  • Child Welfare Case Management Certification – Colorado
  • Certified Child Protection Professional (CCPP)
  • CompTIA A+ Technician
  • Certified Divorce Coach (CDC) - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)

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