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Skills

  • Reporting and documentation
  • Staff training and development
  • Budget forecasting and financial analysis
  • Customer service excellence
  • Dusting furniture
  • First Aid/CPR
  • Quality control guidelines
  • Business operations
  • Certified Professional Housekeeper (CPH) Certification
  • Chemicals and Cleaning Solutions Knowledge

Work Experiences

  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Achieved a 49% reduction in complaints.
  • Addressed and resolved urgent cleaning issues.
  • Analyzed department performance data.
  • Cultivated strong vendor relationships.
  • Aligned cleaning zones with staff availability.
  • Provided deep cleaning services to clients who needed extra help with procedure areas.
  • Designed a preventive cleaning schedule.
  • Achieved an audit approval rate above 79%.
  • Coordinated the setup and cleaning of event venues, ensuring readiness and cleanliness for events hosting up to 3 attendees.

Summaries

  • Achieved PMP in eco cleaning.
  • Achieved cost-saving results by outsourcing linen services and restructuring laundry operations, reducing processing costs by 29%.
  • Dedicated Head of Housekeeping Services who is responsible for the cleanliness and upkeep of various facilities and rooms in process and category facilities.
  • Reliable Head of Housekeeping Services with 8 years of cleaning industry experience.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Collaborative and cross-functional, working closely with other departments to enhance overall facility management through quick, efficient housekeeping interventions.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.
  • Collaborated with cross-functional teams.
  • Achieved higher guest ratings.
  • Within Miscellaneous, senior Head of Housekeeping Services and outstanding performer in cross-functional collaboration and data analysis.

Accomplishments

  • Trained housekeeping staff in the safe handling of cleaning chemicals, achieving a 65% reduction in work-related incidents and improving safety compliance.
  • Developed a waste recycling program that diverted 50% of disposable waste from landfills, earning recognition as a leading green hotel in Columbus.
  • Documented and resolved system which led to metric.
  • Took charge of linen management, introducing an inventory rotation system that reduced loss and wear by 79%.
  • Deployed new technologies that automated inventory management, reducing out-of-stock instances by 18% and cutting costs on expedited orders.
  • Collaborated with the HR department to implement staff performance reviews, resulting in a 39% improvement in staff retention across housekeeping divisions.
  • Reduced cleaning supply waste by 63% by introducing eco-friendly alternatives, leading to improved sustainability practices.
  • Monitored quality standards compliance, achieving a Six Sigma recognition for hygiene and cleanliness protocols in the 2020 audit.
  • Introduced a feedback mechanism for guests to report housekeeping concerns digitally, leading to a 25% increase in issue resolution.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Environmental Health Association (NEHA)
  • Association for Supply Chain Management (APICS)
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Green Hotel Association
  • American Medical Informatics Association
  • Environmental Services Professionals Organization (ESPO)
  • Society of Human Resource Management
  • Cleaning & Hygiene Suppliers Association (CHSA)
  • Professional Housekeepers Association (PHA)

Certifications

  • Six Sigma Green Belt Certification
  • Certified Environmental Services Executive (CESE)
  • CMI Supervisor and Management Training Certification
  • First Aid/CPR Certified
  • Certified Facility Manager (CFM)
  • Certified Director Of Facilities (CDF)
  • Green Seal Certified Housekeeper
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Risk Manager (CRM)
  • ServSafe Food Handler Certification

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