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Skills

  • Documentation accuracy and compliance
  • Client care program customization
  • Interdisciplinary collaboration
  • Loss prevention management
  • Multidisciplinary team collaboration
  • Audit preparation and success
  • Occupancy strategies
  • Cross-Functional Leadership
  • Wellness services
  • Individualized support plan development

Work Experiences

  • Achieved a client satisfaction rate of 37%.
  • Decreased average response time to client health and safety issues by 66% through enhanced staff communication protocols and real-time monitoring systems.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Achieved a 39% decrease in incidents.
  • Boosted retention by 53%.
  • Contributed to a 30% improvement in workforce engagement.
  • Was in charge of a group of 5 pharmacy technicians.
  • Achieved results within 6 months.
  • Allowed 8 staff to pursue continuing education.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.

Summaries

  • 60% of team members were promoted into leadership roles.
  • Exceptional communicator and proven problem solver.
  • Accomplished supervisor known for improving care scheduling efficiency with an 13% increase via automated systems, leading to reduced overtime and fewer staff shortages.
  • Achieved a 17% reduction in staff turnover.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Clear understanding of data analysis and risk assessment as well as budget management training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results across Austin.

Accomplishments

  • Led focus groups to assess program quality, resulting in client satisfaction increasing by 47% and staff knowledge growth in key care areas.
  • Developed incentive-based retention programs, decreasing voluntary turnover by 26% within 16 months across all residential sites.
  • Continually reviewed staff feedback to identify training gaps, leading to the creation of new training modules and a 60% increase in staff compliance.
  • Successfully developed a cross-functional team communication protocol that improved service delivery responsiveness by 43%.
  • Facilitated regular team training on de-escalation techniques, achieving a 21% decrease in critical incidents over the following procedure.
  • Led initiative to integrate Salesforce into residential programs, boosting client independence by 70% and reducing support needs by 81% hours per week.
  • Strategically reduced staff turnover by 65% through implementation of retention initiatives, resulting in increased staffing stability over 2020 period.
  • Overhauled the onboarding process for new hires, cutting employee ramp-up time by 15 weeks and improving overall team cohesion.
  • Monitored and adjusted staffing ratios to meet state compliance, leading to a 40% improvement in overall safety and response times.
  • Facilitated regular behavioral intervention workshops, reducing incidents of miscommunication by 30% and improving staff-client relations.

Affiliations

  • U.S. Office of Health and Human Services: Direct Support Workforce Initiative
  • Rotary International
  • National Alliance for Direct Support Professionals (NADSP)
  • Critical Incident Stress Management (CISM) Certification Program
  • International Society for Quality of Life Studies (ISQOLS)
  • Association of Community Living Service Providers
  • Association for Computing Machinery
  • National Council on Independent Living (NCIL)
  • Society of Human Resource Management
  • Community Connections: Disability Professionals Network

Certifications

  • Social Services Designee Certification
  • Direct Care Worker (DCW) Certification – framework
  • Certified Case Manager (CCM) - Commission for Case Manager Certification (CCMC)
  • Occupational Safety and Health Administration (OSHA) Safety Certification
  • Certified Nutrition and Wellness Consultant (CNWC) - American Fitness Professionals Association (AFPA)
  • Adult Protective Services (APS) Training Certification
  • Certified Public Accountant (CPA)
  • Salesforce
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Intellectual and Developmental Disability Nurse (IDDN) Certification – Developmental Disabilities Nurses Association (DDNA)

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