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Skills

  • Inventory and restocking
  • Immunizations
  • Employee onboarding and training
  • Client social integration facilitation
  • Team leadership and supervision
  • Profit improvements
  • Accreditation coordination
  • Client care program customization
  • Care coordination and scheduling
  • Feedback-driven process improvement

Work Experiences

  • Conducted comprehensive risk assessments for clients.
  • Achieved full compliance in 2018.
  • Achieved a 19% improvement in client-to-staff supervision compliance.
  • Analyzed and optimized the shift deployment model, increasing efficiency by 19% and saving $10 in overtime pay during 2023.
  • Collaborated with external care providers.
  • Conducted regular audits.
  • Boosted clients' independence.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Completed root cause analysis on 12 incidents.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.

Summaries

  • Pursuing a similar position that requires a lot of focus and dedication.
  • Achieved results within the first 6 months of employment.
  • Achieved consistent 56% satisfaction rates.
  • Achieved a client satisfaction rate improvement of 62% %.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • With more than 11 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Direct Support Staff Supervisor with 9 years of successful stakeholder engagement and workflow optimization experience.
  • Accomplished supervisor known for improving care scheduling efficiency.
  • Oversee human resources, budgeting, supply management, and patient services with success.

Accomplishments

  • Coordinated 8 community volunteer partnerships that enhanced client social networks and expanded access to enrichment opportunities.
  • Led initiative to integrate Salesforce into residential programs, boosting client independence by 70% and reducing support needs by 81% hours per week.
  • Developed incentive-based retention programs, decreasing voluntary turnover by 26% within 16 months across all residential sites.
  • Collaborated with external partners to enhance support services, increasing program access by 20% and bolstering community presence.
  • Monitored and adjusted staffing ratios to meet state compliance, leading to a 40% improvement in overall safety and response times.
  • Strategically reduced staff turnover by 65% through implementation of retention initiatives, resulting in increased staffing stability over 2020 period.
  • Trained 4 new staff members on behavioral intervention techniques, resulting in a 57% decrease in conflict-related incidents within the first 16 months.
  • Optimized community-based activity programs to boost client participation by 79%, leading to enhanced community relationships and public program recognition.
  • Initiated a resource-sharing system with nearby providers, leading to a 49% reduction in material costs and extended service capacity.
  • Centralized critical documentation procedures for medication administration, reducing compliance failures by 56% and risk incidents by 65%.

Affiliations

  • American Psychological Association (Special Interest Group for Direct Care)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • National Council for Mental Wellbeing
  • U.S. Office of Health and Human Services: Direct Support Workforce Initiative
  • Society of Women Engineers
  • National Association for Behavioral Healthcare (NABH)
  • Association for Supply Chain Management (APICS)
  • Direct Care Alliance
  • Association for Positive Behavior Support (APBS)

Certifications

  • Certified Employment Support Professional (CESP) - Association of People Supporting Employment First (APSE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Family Life Educator (CFLE) – National Council on Family Relations (NCFR)
  • Certified Nursing Assistant (CNA) – process
  • Certified Residential Support Specialist (CRSS) – National Association of Specialty Health Certification Boards (NASHCB)
  • Certified Quality Manager (CQM) - American Society for Quality (ASQ)
  • Cisco Certified Network Associate (CCNA)
  • Applied Behavior Analysis (ABA) Technician Certification
  • Trauma-Informed Care Certification - framework
  • Risk Management in Health and Human Services Certification

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