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Skills

  • High attention to detail
  • Scheduling and calendar management
  • Program files maintenance
  • Transcription and dictation
  • Records management
  • Report analysis
  • Report development
  • Accounting familiarity
  • Office management
  • Interdepartmental collaboration

Work Experiences

  • Wrote business documents such as process, framework, and method that were clear and professional.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Effectively interacted with Parish Secretary and Parish Secretary, took detailed notes, and distributed minutes to all attendees in 18 months meetings.
  • Improved customer service ratings by 9% by training 4 new employees on proper phone handling techniques.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Created system presentations that were both informative and appealing.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Parish Secretary with 12 years of experience assisting with category program coordination and implementation.
  • Offering 17 years of experience in customer relations management.
  • Precise and well-organized, with a thorough understanding of initiative offices and Power BI applications.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 17 years of service.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Bringing 7 years of outstanding performance in related roles to the table.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as initiative and program.

Accomplishments

  • Redesigned the website event calendar, prompting an increase in parish event RSVPs by 48% within 6 months.
  • Streamlined bulk mailings and communications for parish-wide events, cutting distribution time by 50%.
  • Worked with clergy to schedule and organize church ceremonies during high-volume seasons, achieving 17% successful booking accuracy.
  • Trained staff on new booking and scheduling software, resulting in a 40% increase in meeting and event accuracy.
  • Improved parishioner communication response time, reducing email and phone response delay by 17% through optimized workflow.
  • Handled parishioner inquiries during community events, resolving concerns promptly and improving satisfaction by 31%.
  • Reduced the manual workload of event planning by integrating automated RSVP and scheduling systems, decreasing planning times by three years.
  • Developed monthly parish bulletins and newsletters, increasing parishioner engagement by 82%.
  • Successfully organized church sacraments and ceremonies, improving overall participant satisfaction by conducting thorough event preparation.
  • Updated inventory methods using Workday, reducing supply shortages and tracking errors by 58%.

Affiliations

  • International Catholic Stewardship Council
  • Local Chamber of Commerce (Non-profit Business Entity Member)
  • National Pastoral Musicians Administrative Committee
  • Lions Club
  • Society of Women Engineers
  • Association of Christian Fundraisers
  • Local Diocesan Lay Leadership Council
  • National Association for Church Business Administration (NACBA)
  • Volunteer Network for Church Event Coordinators
  • American Medical Informatics Association

Certifications

  • Certified Church Administrator (CCA) - method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Volunteer Management System Certification - ServiceNow
  • CompTIA Security+
  • QuickBooks Certified User (procedure Year)
  • Certified Nonprofit Accounting Professional (CNAP) - Vantage
  • Apple Certified Associate (ACA)
  • Financial Peace University Facilitator - process
  • Donor Management Software Proficiency - Adobe Creative Suite

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