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Skills

  • Relationship development
  • IT governance policy design
  • Process improvement
  • Incident response and recovery improvement
  • Communications
  • First Aid/CPR
  • Project lifecycle management
  • Metric equipment
  • Global IT infrastructure deployment
  • IT system audits and compliance

Work Experiences

  • Achieved an Outstanding Service Award for communication excellence.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in vendor management.
  • Developed IT contingency plans during high demand.
  • Coordinated with external vendors to design custom-built software solutions, slashing project lead times by 48%.
  • Successfully integrated warehouse management system software applications so that tasks could be managed from a central location.
  • Collaborated with cross-functional teams.
  • Conducted structured quarterly reviews.
  • Achieved a 16 cost reduction within the first year.
  • Achieved this within two years.
  • Helped users have the best possible experience by providing ongoing support, training classes, webinars, system improvements, and communication of system changes.

Summaries

  • Adept at setting global security protocols.
  • Achieved cost reduction through vendor negotiations.
  • Cloud and infrastructure specialist.
  • Achieved 70% reduction in audit findings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved back-to-back years of compliance.
  • Analytical IT Officer skilled in improving service delivery.
  • Accelerated adoption of new systems by 70%.
  • Dedicated to learning, growing, and succeeding in Government.
  • Accomplished IT Officer with a strong focus on risk management and disaster recovery. Led bi-annual recovery drills, improving recovery response by 48% to ensure business continuity.

Accomplishments

  • Collaborated with executive leadership to align IT strategies with business goals, resulting in 73% revenue growth from technology-driven initiatives.
  • Led cross-functional teams in implementing a data warehousing solution, improving analytics processing time by 35% and reducing reporting time by three years.
  • Collaborated with team of 17 in the development of framework.
  • Implemented cybersecurity protocols that prevented 6 potential data breaches and ensured ongoing compliance with system.
  • Restructured IT vendor contracts, generating an annual savings of 15 and improving service quality levels by 46%.
  • Led a team of 9 specialists in successfully deploying an ERP system, improving operational efficiency by 77% across 6 departments.
  • Managed network restructuring project within 6 months, resulting in improved connectivity and 37% faster network speeds across Austin.
  • Developed disaster recovery planning for mission-critical systems, reducing critical systems downtime by 53% in the event of a failure.
  • Implemented a new Help Desk system that reduced ticket response time by 69% and enhanced user satisfaction by 65%.
  • Documented and resolved initiative which led to method.

Affiliations

  • Member, Wi-Fi Alliance for Advanced Wireless Standards
  • National Association of Social Workers
  • Educause – For Professionals in Higher Education IT
  • International Information System Security Certification Consortium (ISC2)
  • Toastmasters
  • Society of Women Engineers
  • Society of Human Resource Management
  • IT Audit and Compliance Association (ITACA)
  • Certified Ethical Hacker (CEH)
  • Project Management Institute

Certifications

  • Certified Information Technology Manager (CITM)
  • Certified Data Management Professional (CDMP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Huawei Certified ICT Expert (HCIE)
  • Cobit 2019 Foundation Certification
  • Certified Ethical Hacker (CEH)
  • ITIL Intermediate Certification in Service Operations
  • Google Certified Professional Cloud Architect

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