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Skills

  • Customer Satisfaction Enhancement
  • Compliance with industry standards (ISO, OSHA, etc.)
  • Problem resolution
  • Cross-functional team leadership
  • Kaizen continuous improvement implementation
  • Key performance indicator (KPI) tracking
  • Business operations
  • First Aid/CPR
  • Multitasking in high-pressure environments
  • Relationship development

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results in Denver.
  • Designed and delivered high-quality employee training to assist businesses in reducing overhead, material, and labor costs.
  • Boosted daily output for SAP.
  • Collaborated with initiative to build process maps.
  • Analyzed operational metrics.
  • Chaired weekly performance reviews with site managers to identify and resolve process delays, accelerating throughput by an average of 83%.
  • Created an integrated feedback loop with sales, leading to quicker process iterations and a 18% increase in order processing speed.
  • Reviewed and analyzed initiative, method, and procedure metrics, as well as reporting on critical issues.

Summaries

  • With an enterprising mindset, skilled in leading and directing team activities, coordinating projects, and achieving goals.
  • Achieved a 41% reduction in downtime.
  • Advanced organizational goals.
  • Senior Process Specialist is a multi-talented Senior Process Specialist who is consistently rewarded for planning and operational improvements.
  • By reorganizing systems based on computer models and thorough research, the Logistics Engineer makes significant improvements.
  • Achieved 27% reduction in cycle time annually.
  • Collaborated closely with senior leadership to implement Six Sigma methodologies, driving operational excellence that earned Innovation Award in 2016.
  • Achieved 20% improvement in compliance reporting accuracy.
  • Bringing 16 years of experience and looking for a challenging position with room for growth.
  • Achieved results over a 16-month period.

Accomplishments

  • Initiated real-time production tracking, increasing order completion accuracy by 71% and reducing fulfillment delays.
  • Championed implementation of Workday, leading to a smoother handoff between departments, cutting lead times by 74%.
  • Developed automated tracking systems which reduced process completion time by 7 days, enhancing workflow efficiency.
  • Led cross-functional teams to identify and mitigate defects in production workflows, resulting in a reduction of operational errors by 81%.
  • Documented and resolved metric which led to framework.
  • Developed and conducted a series of training sessions for junior staff on QuickBooks, resulting in minimized process deviations and a 76% improvement in defect rate reduction.
  • Optimized the order processing pipeline, accelerating processing times by 8 days and reducing client complaints by 61%.
  • Designed and executed a multi-departmental feedback mechanism, enhancing communication and reducing process turnaround time by 54%.
  • Identified key workflow bottlenecks and worked with logistics to reduce production downtime, saving 17 hours of operational time weekly.
  • Devised and executed a scheduling optimization tool that reduced department downtime by 24% and boosted overall output.

Affiliations

  • Freemason
  • International Institute of Business Analysis (IIBA) - Process Analysis Chapter
  • Agile Alliance - Process Improvement Branch
  • Global Association for Business Process Excellence (GABPE)
  • Society of Human Resource Management
  • Project Management Institute
  • International Association for Six Sigma Certification (IASSC)
  • Toastmasters
  • Automation Professionals Union (APU)
  • International Society for Lean Manufacturing

Certifications

  • Microsoft Certified: Power Platform Fundamentals
  • Certified Lean Practitioner (CLP) by Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Design for Six Sigma (DFSS) Certification by Harbor & Co.
  • Certified in Risk and Information Systems Control (CRISC) from ISACA
  • Change Management Practitioner Certification from Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Internal Auditor (CIA) by Institute of Internal Auditors

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