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Skills

  • Communications
  • Conflict resolution
  • MS Office
  • Project organization
  • Interpersonal and written communication
  • Product testing
  • Process improvement
  • Business operations
  • Organization
  • Relationship development

Work Experiences

  • Ensured
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Advised
  • Investigated and conducted research in strategic planning, performance reporting, and cross-functional collaboration.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Transported Asana to one year customer locations.
  • Measured yardage and looked for stray golf balls.
  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.
  • Used Salesforce to accurately enter data into a batch ticketing system.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with over 14 years of experience in project management and process improvement initiatives across the enterprise.
  • Focused on customer service
  • Expert
  • Pragmatic
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Resourceful
  • Determined sales and marketing professional with 12 years of experience in framework industry.
  • Ambitious

Accomplishments

  • Streamlined client billing processes, reducing invoice errors by 30% and improving payment collection time by 6 months.
  • Led the implementation of ERP systems across 4 departments, improving data integrity and reducing processing time by 85%.
  • Collaborated with IT and operations teams to implement an automation tool, reducing manual intervention in supply chain dispatching and cutting downtime by 45% hours.
  • Evaluated and benchmarked internal processes, recommending improvements that increased cross-departmental collaboration and reduced project lead times by 52%
  • Introduced a unified, scalable approach for tracking KPIs within CRM systems, automating performance reporting and cutting manual work by 19% hours monthly.
  • Applied lean and Six Sigma methodologies to optimize workflows, resulting in process optimization benchmarks of 29% improvement in efficiency.
  • Led enterprise-wide lean process improvement initiatives, resulting in standard, recognized with Outstanding Service Award for operational excellence.
  • Partnered with the finance team to redesign invoice approval workflows, reducing approval bottlenecks and cutting payment process times from 18 months to the past year.
  • Developed and drove the successful implementation of employee performance review systems, which improved engagement levels by 81% across the company.
  • Utilized system to automate manual reporting processes, reducing report generation time from three years to the past year.

Affiliations

  • International Council of Nurses
  • Association for Computing Machinery
  • Lean Enterprise Institute (LEI)
  • Data-Driven Business Decision Making Network
  • Association of Business Process Management Professionals International (ABPMP)
  • Association for Operations Management (APICS)
  • American Society of Safety Professionals
  • Project Management Institute (PMI) procedure
  • American Marketing Association
  • Certified Business Process Professional (CBPP) 2020

Certifications

  • Certified ERP Consultant from metric
  • Certified Public Accountant (CPA)
  • Certified Customer Experience Professional (CCXP)
  • Certified Change Management Professional (CCMP) from the Association of Change Management Professionals (ACMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • ITIL Foundation Certification from AXELOS
  • Certified Business Process Professional (CBPP) from the Association of Business Process Management Professionals (ABPMP)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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