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Skills

  • Heavy lifting
  • Operations management
  • Tax preparation
  • ANSI, ASME and PFI codes knowledge
  • Accounts payable/receivable
  • Positive learning process
  • Problem resolution
  • Music showcase training
  • Contract auditing
  • Financial records and processing

Work Experiences

  • Was in charge of all tasks delegated to me, including performance reporting and workflow optimization.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Answered 5 phone calls per two years to assist customers.
  • Wrote daily reports on the status of all plumbing projects and submitted them on a daily basis.
  • System helped me achieve $44,000.
  • Used tools like category and program to clean drains and plumbing fixtures, as well as remove clogs.
  • Used Tableau to compile data gathered from various sources.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Capable of reading and comprehending blueprints and specifications.
  • ITIL certified
  • Motivated Plumber Laborer with experience managing large-scale projects, including budgeting and administration.
  • Plumber Laborer with quality assurance and data analysis abilities.
  • Process are well-understood.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Metric and system have a proven track record.
  • Installing and replacing water heaters, drain pipes, and water supply lines is something that a productive plumber with 17 years of experience can do.
  • Active leader with excellent communication and collaboration skills.
  • Design and development of successful category embedded software applications in the past.

Accomplishments

  • Delivered consistently high-quality plumbing labor across 2 residential projects, leading to a 83% increase in client satisfaction ratings.
  • Collaborated with senior plumbers to coordinate the installation of copper and PVC piping in a program project, ensuring project completion two years ahead of schedule.
  • Documented and resolved metric which led to system.
  • Provided emergency plumbing services with a 28% improvement in response times for residential clients, enhancing customer satisfaction.
  • Conducted regular maintenance checkups on 17 residential properties, identifying issues before they escalated and extending equipment lifespan by 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced material costs by 17% through effective vendor negotiation and smart sourcing of high-quality plumbing materials, benefiting ongoing category contracts.
  • Calculated precise water flow rates for a large-scale installation project, which resulted in a 60% increase in operational efficiency post-implementation.
  • Communicated frequently with clients and updated them on project progress, leading to a 27% increase in overall satisfaction.
  • Increased sales 18% over two years.

Affiliations

  • Licensed Backflow Prevention Assembly Tester by ASSE International, focusing on public water safety
  • Affiliate, National Fire Sprinkler Association (NFSA), ensuring best practices for residential plumbing-integrated systems
  • Active member of the Green Mechanical Council, advocating for sustainable plumbing solutions across the Southwest
  • OSHA 10-hour/30-hour Outreach Training Program participant, adhering to construction safety standards in Phoenix
  • Completed apprenticeship through the United Association (UA), specializing in residential and commercial plumbing projects
  • Member of the International Association of Plumbing and Mechanical Officials (IAPMO) since 2018
  • Member, International Code Council (ICC), with emphasis on local plumbing code compliance in Atlanta
  • Certified in Confined Space Entry Training per OSHA guidelines, adhering to safety procedures during project inspections
  • Contributing member of the Hydronics Institute, specializing in the integration of HVAC and plumbing systems
  • Field-team leader for the American Water Works Association (AWWA) plumbing maintenance initiatives in 2016

Certifications

  • National Inspection Testing Certification (NITC) - metric
  • Pipe Fitting and Blueprints Reading Certification
  • Backflow Prevention Assembly Certification
  • Trenching and Excavation Safety Training Certificate
  • Fall Protection Competent Person Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Installation Plumbing Professional (CIPP)
  • CompTIA Security+
  • CPR and First Aid Certification

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