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Skills

  • Guest seating arrangements
  • Compliance standards
  • Accurate money handling
  • Verbal and written communication
  • German fluency
  • Client relations
  • Kitchen cook lines
  • Managing changing priorities
  • Wine knowledge
  • Operational standards

Work Experiences

  • Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction.
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
  • Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.
  • Met several months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Solicited feedback from customers, resolved issues, provided additional items, and automated throughout the meal.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Assisted customers with large-scale events such as weddings and birthday parties in placing special orders.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Improved and updated the central recipe and ingredient repository, which included nutritional and cost data.

Summaries

  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Motivated Restaurant Team Member exhibiting strength in critical thinking and problem solving.
  • Store Manager with 3 years of experience in grocery and natural foods stores.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Restaurant Team Member is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Experienced bartender with a track record of success in all aspects of restaurant management.

Accomplishments

  • Improved
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Developed
  • Resolved
  • Awarded "Outstanding Employee" in 2016.
  • Named Employee of the Month, framework.
  • Streamlined
  • Initiated
  • Integrated

Affiliations

  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Food Allergy & Anaphylaxis Connection Team (FAACT) Ambassador Program
  • Global Foodservice Institute (GFI)
  • National Association of Social Workers
  • National Association for Catering and Events (NACE)
  • International Food Service Executives Association (IFSEA)
  • Association of Information Technology Professionals
  • World Association of Chefs Societies (WACS)

Certifications

  • Liquor Express Deal Training Certificate
  • Certified Breakfast Attendant (CBA) – American Hotel & Lodging Educational Institute
  • Barista Skills Training – Cedar Works
  • OSHA: Food Handling
  • Cash Handling and Retail Management Training
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • CompTIA Security+
  • Food Safety Manager Certification (FSMC)
  • SafeServ certification: Food Handling

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