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Skills

  • Business writing
  • Accurate and detailed
  • AR/AP
  • 13 WPM typing speed
  • Operational improvement
  • Multi-line phone proficiency
  • Hardware evaluation
  • Document scanning
  • Data entry
  • Business Administration

Work Experiences

  • Built long-lasting relationships with clients.
  • Investigated and resolved customer complaints to increase customer satisfaction.
  • Achieved certification in 2015.
  • Completed special objectives and projects in response to board member requests.
  • Worked with client executives to assess strategic business needs and challenges, as well as translate business strategy into human capital opportunities that have a positive impact on the bottom line.
  • Championed new initiatives.
  • Boosted cross-department collaboration.
  • Built long-lasting relationships with clients by maintaining regular follow-ups, achieving a 26% increase in customer satisfaction.
  • Kept in touch with clients on a regular basis and looked for ways to add value to their relationships.
  • More than 8 Miscellaneous executives had their schedules organized and updated by me.

Summaries

  • Supporting leaders in management and executive roles for over 15 years.
  • Achieved 40% growth in managed assets.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strong verbal and written communication skills, as well as the ability to manage large, complex relationships and drive strategic activity.
  • Supporting professional needs with well-organized precision is a track record.
  • Executive Assistant with a passion for developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and help the company meet its goals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proficient in the use of QuickBooks and category equipment.

Accomplishments

  • Recorded
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Developed and executed success plans for 9 enterprise clients, leading to an NPS increase of 77% points.
  • Consulted
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Documented and resolved initiative which led to metric.
  • Managed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Advised
  • Integrated

Affiliations

  • Jaycees
  • Association of Professional Sales
  • Society of Women Engineers
  • International CRM Professionals Association
  • Strategic Account Management Association (SAMA)
  • Rotary International
  • American Management Association
  • Society of Human Resource Management
  • Institute of Directors
  • American Marketing Association

Certifications

  • Certified Customer Experience Professional (CCXP) by CXPA
  • Certified Public Accountant (CPA)
  • Financial Services Certified Professional (FSCP) by The American College
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Public Accountant
  • Executive Program in Strategic Contract Management by Ironclad Systems
  • Certified Business Relationship Manager (CBRM) by Business Relationship Management Institute (BRMI)
  • Dale Carnegie Sales Training: Winning with Relationship Selling
  • Fellow, Life Management Institute (FLMI) by LOMA

Check out what our users are saying

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Rachel B.Applying for grad programs.

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Sheila J.Helped me get my first job!

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Amber P.Career translated.

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“Hired! I got the job!”
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Jen P.I'll be back!

Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

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Adam G.I landed it!

You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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Jonathan J.Got the job!

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Stacy E.Affordable price.

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WhitneyFriendly support.

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