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Skills

  • Strategic planning
  • Client-Centric Communication Skills
  • Scheduling understanding
  • Cross-functional team collaboration
  • Client feedback implementation
  • Account development
  • Client engagement strategies
  • Cross-disciplinary collaboration
  • Contract negotiation
  • Revenue generation

Work Experiences

  • Built and managed pipelines of potential small business customers that were strong and growing.
  • Achieved in 2018.
  • Achieved a 66% boost in satisfaction scores.
  • Achieved $9 in initial sales within the first three months.
  • Achieved a 42% growth in renewals.
  • Used my knowledge of the company's services, familiarity with industry competitors, and persuasive communication style to keep customers from canceling or downgrading services.
  • Averaged 6% of my sales goals each year.
  • In the top 2% of salespeople in the company for 9 years.
  • Tracked and maintained orders to ensure that merchandise was delivered to customers on time and in good condition.
  • Assisted in developing client relationship management skills.

Summaries

  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • With a background in marketing and sales of 10 products by informing customers of product benefits, project management and data analysis, enthusiastic sales expert with a background in marketing and sales of 13 products by informing customers of product benefits, budget management and project management.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Client Account Executive who is dedicated to generating new business and maintaining positive client relationships.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Problem-solving, negotiation, and customer service skills are essential.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Client Account Executive who is goal-oriented and has a strong ability to take initiative and build positive customer relationships.

Accomplishments

  • Secured contract renewals with 35% of the portfolio, optimizing long-term client retention and preventing churn.
  • Increased client engagement by 74% through the introduction of tailored communication strategies and more frequent touchpoints.
  • Resolved escalated client issues promptly, decreasing high-priority support cases by 27% and enhancing the customer experience.
  • Created a standardized upselling script for account managers that increased the cross-sell rate across key clients by 28%
  • Mentored a team of 13 Account Managers, leading to a 48% improvement in team resolution metrics within three years.
  • Implemented proactive churn prediction analytic models with Tableau, mitigating client losses by 50% for key enterprise accounts.
  • Organized and executed 12 client appreciation events, resulting in 78% higher client retention and $221,000 in contract renewals.
  • Designed targeted training programs for junior team members, improving their client relationship management skills by 22% within 18 months.
  • Successfully built long-term relationships with clients, resulting in 26% growth in referral business before 2021.
  • Devised data-driven solutions using program to provide insights on client behavior, resulting in 22% increase in product adoption.

Affiliations

  • Association of Strategic Account Managers (ASAM)
  • Account Management Mentors Forum
  • Salesforce Administrators & Users (QuickBooks-Specific)
  • Association of Information Technology Professionals
  • Global Account Management Academy (GAMA)
  • Freemason
  • Society of Account Managers
  • Sales Executive Council (SEC) - Advisory Services
  • International Customer Management Institute (ICMI)
  • Women in Revenue (WIR)

Certifications

  • Certified Agile Service Manager (CASM) by DevOps Institute
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Professional in Client Management (PCM) by Success League
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Success Strategies and Best Practices Certificate by Customer Success Collective
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+

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