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Skills

  • Company organization
  • Labor negotiations
  • Advanced report generation software QuickBooks
  • Employee engagement and retention programs
  • Labor law compliance and scheduling
  • Cost savings through workforce efficiency
  • Succession planning
  • Call center operations management
  • Payroll coordination
  • Employee resolution and turnover reduction

Work Experiences

  • Collaborated with team leads and HR.
  • Collaborated with leadership on staffing strategies.
  • Achieved cost savings of $3 per year.
  • Achieved process optimization in 2021.
  • Achieved results over a the past year period.
  • Aligned headcount with budget restrictions.
  • Collaborated with finance departments.
  • Acted as a liaison between various business divisions in order to improve communication.
  • Achieved a 22% balance between workforce supply and demand.
  • Improved HR efficiency, coordinated new hire orientations, and assisted 13 new employees with onboarding and training.

Summaries

  • Collaborated with HR and department leads.
  • Costs were consistently reduced while profits were increased.
  • Workforce Management Coordinator is a multi-talented Workforce Management Coordinator who is consistently rewarded for planning and operational improvements.
  • Addressed staffing gaps.
  • Industry compliance is something about which I'm well-versed.
  • Accelerated the integration of new team members.
  • Consistently meets benchmarks.
  • Human Resources executive with a wide range of skills who has been successful in cutting costs and raising the company's profile in the job market.
  • Adept at using automated workforce tools.
  • Coordinated shift swaps efficiently.

Accomplishments

  • Documented and resolved procedure which led to method.
  • Automated workforce data reporting using QuickBooks, reducing manual reporting efforts by 52% and increasing data accuracy.
  • Analyzed historical trends in staffing levels, optimizing staff deployment for future workload projections and reducing staffing gaps by 63%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated weekly workforce strategy meetings to address operational needs in 11 departments, improving responsiveness to real-time staffing issues.
  • Partnered with recruitment teams to reduce hire-to-fill time for key positions by 17 days through data-driven decision-making.
  • Created comprehensive workforce management dashboards, increasing visibility of labor utilization metrics for management by 31%.
  • Leveraged predictive analytics to forecast future staffing needs, maintaining a balance between labor supply and fluctuating demand.
  • Collaborated with department heads to align scheduling with projected workload, contributing to a 50% improvement in workforce productivity.
  • Improved employee engagement through collaboration with HR, contributing to a 85% reduction in employee turnover.

Affiliations

  • HR Certification Institute Certified Professional Membership
  • International Association for Workforce Professionals (IAWP)
  • National Business Management Association (NBMA)
  • Association for Talent Development (ATD)
  • American Marketing Association
  • Lions Club
  • Project Management Institute (PMI)
  • Workforce Planning Excellence Certification Committee
  • Operational Excellence Society
  • Association for Supply Chain Management (APICS)

Certifications

  • Advanced Certification in Workforce Operations Analytics - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analytics Practitioner (CBAP) - 2023
  • Certified Human Resources Metrics Specialist (CHRMS)
  • Certified Business Analysis Professional (CBAP)
  • BI Dashboard Development and Reporting Certification - HubSpot
  • Cisco Certified Network Associate (CCNA)
  • Certified Associate in Project Management (CAPM) - 2022
  • International Association for Human Resource Information Management (IHRIM) Workforce Technology Certification
  • Certified Change Management Professional (CCMP) - Summit Group

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