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Skills

  • Pricing tool development
  • Strategic sales knowledge
  • Extremely organized
  • Report writing
  • Staff education and training
  • Good listening skills
  • Clerical support
  • Training development aptitude
  • User interface understanding
  • International sales support

Work Experiences

  • Created and implemented communication processes for a variety of third parties.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Kept track of everything.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Unresolved customer complaints are referred to designated departments for further investigation.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Entered information about customer interactions into Salesforce to track requests, document problems, and keep track of solutions provided.
  • Had planned ahead.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Ambitious
  • Dedicated and detail-oriented Customer Service Representative with multitasking, follow-through, and problem-solving experience gained during 7 years in customer service and support.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Conscientious Customer Service Representative with 8 years of experience solving problems creatively and achieving win-win outcomes through tact and diplomacy.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Service-oriented team player with a track record of providing high-quality support in the Customer Service for 4 years.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Won
  • Oversaw
  • Proposed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Integrated
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Identified
  • Planned
  • Established
  • Processed

Affiliations

  • Contact Center Association (CCA) - educational workshops and training
  • International Customer Management Institute (ICMI)
  • Help Desk Institute (HDI)
  • Institute of Management Studies (IMS) - Customer Experience Focus
  • International Association of Administrative Professionals
  • Public Relations Society of America (PRSA) for customer-centric public relations
  • Society for Human Resource Management (SHRM) - Customer Service Career Resources
  • IEEE Professional Communication Society
  • The Customer Service Professionals Network (CSPN)
  • American Society for Quality (ASQ) - Customer Relationship Division

Certifications

  • Fundamentals of Human-Centered Customer Service - Ironclad Systems
  • Certified Customer Service Professional (CCSP) - Lakeside Partners
  • Customer Retention and Loyalty Certification – Cedar Works
  • Foundations in Customer Service Excellence - Vantage
  • Cisco Certified Network Associate (CCNA)
  • CRM Certification in QuickBooks - Ironclad Systems
  • Certified Professional in Customer Communication - Lakeside Partners
  • Microsoft Certified Application Specialist (MCAS)
  • Customer Experience Management (CEM) Certification – Beacon Labs
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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