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Skills

  • Receiving support
  • Training development aptitude
  • Computer proficient
  • Hardware evaluation
  • Professional telephone demeanor
  • Strong verbal communication
  • Credit card processing
  • Clerical support
  • Order fulfillment
  • Business Strategy

Work Experiences

  • Create and maintain accounts for the members.
  • Entered customer interaction details into Tableau to track requests, document problems, and record solutions offered.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Kept track of everything.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Suggested alternatives when a product was out of stock.
  • Interact with clients to determine their needs and provide an exceptional shopping experience, receiving positive feedback from management on my communication and client interaction.
  • Was in charge of processing cash and credit payments in a timely and accurate manner.
  • Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.

Summaries

  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Dedicated and detail-oriented Customer Service Representative with multitasking, follow-through, and problem-solving experience gained during 7 years in customer service and support.
  • Innovative
  • Service-driven
  • Adaptable, tenacious, and capable project manager with over 11 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Individual customer situations require flexibility and responsiveness.
  • Customer Service Representative is a driven Customer Service Representative who is looking to advance professionally by bringing his or her skills to a dynamic, growth-oriented position at Cedar Works.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Contributed to a 18% drop in shoplifting through increased awareness and intervention measures.
  • Advised
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Planned
  • Implemented
  • Resolved
  • Documented
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.

Affiliations

  • Society of Customer Relations Professionals
  • Customer Contact Week (CCW) Network
  • International Association of Administrative Professionals
  • Call Center Network Group
  • Customer Service Institute of America (CSIA)
  • Association for Supply Chain Management (APICS)
  • IEEE Professional Communication Society
  • Association for Support Professionals (ASP)
  • Institute of Customer Experience (ICE)
  • American Medical Informatics Association

Certifications

  • Certified Customer Service Professional (CCSP) - Lakeside Partners
  • Fundamentals of Human-Centered Customer Service - Ironclad Systems
  • Customer Experience Management (CEM) Certification – Beacon Labs
  • Certified Call Center Manager (CCCM) - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Google Workspace Certification for Customer Support
  • Customer Retention and Success Specialist (CRSS) - Summit Group
  • Association for Project Management (APM)
  • CRM Certification in QuickBooks - Ironclad Systems
  • Sales Essentials Certificate

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