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Skills

  • Automated Diagnostic Tools Implementation
  • Calibrations for Regulatory Compliance
  • System Vulnerability Reduction Initiatives
  • Contract Negotiations with Suppliers
  • Cross-functional team leadership
  • Supply Chain Delivery Time Reduction
  • Predictive Failure Detection Using Workday
  • Data-Driven Maintenance Collaboration
  • Use of Industry-specific CMMS Software
  • Service Ticket Resolution Improvement

Work Experiences

  • Collaborated with IT and operations team to streamline monitoring systems, reducing investigation time on incidents by 65% minutes.
  • Maintained professional and cordial interactions with customers, attended to their inquiries and promptly resolved them to provide good customer service.
  • Designed remote support protocols.
  • Delivered front-line support for HubSpot.
  • Achieved a consistent 40% primary issue resolution.
  • Championed the adoption and implementation of a new CMMS (Computerized Maintenance Management System), improving tracking and inventory accuracy by 21%.
  • Analyzed downtime data.
  • Boosted overall service feedback scores to 63%.
  • Avoided potential revenue loss of $8 due to downtime.
  • Delivered front-line support for Tableau, achieving a consistent 68% primary issue resolution within 9 support interactions.

Summaries

  • Accomplished in rolling out company-wide documentation systems for maintenance records, cutting training time for new hires by 76% and improving knowledge sharing practices.
  • Achieved results within 18 months in a high-demand environment.
  • Acknowledged for sustainable maintenance practices.
  • Adept at developing automated diagnostic systems.
  • Customer-centric maintenance leader able to resolve complex technical issues promptly; improved first-touch resolution rates by 47% within 11 months, driving satisfaction and retention.
  • Devoted executive proficient in delicate equipment installations calibrated to regulatory standards, resulting in reduced operational risks and cost savings of $135,000 annually.
  • Dedicated to achieving customer satisfaction, having implemented effective service ticket management and improved ticket closure rates by 77% within 18 months in a high-demand environment.
  • Devoted executive proficient in delicate equipment installations.
  • Achieved results within 12 months.
  • Cut annual repair expenses by $15.

Accomplishments

  • Managed end-to-end procurement and negotiation for spare parts, reducing overall procurement expenses by 68% annually.
  • Introduced a continuous tracking framework for service request prioritization, reducing the backlog by 33% over several months.
  • Worked with cross-functional teams to optimize spare-parts inventory levels, reducing stock-outs by 46%.
  • Automated manually intensive tasks in maintenance scheduling, enabling a more efficient workflow and saving 2 man-hours per week.
  • Championed the adoption of a new Computerized Maintenance Management System (CMMS), increasing work order completion rate by 85%.
  • Reduced standard service response times by implementing incident severity classification into the ticketing system.
  • Supervised a team of 13 technicians in providing maintenance and support during critical operational hours.
  • Reduced downtime by 39% through the successful introduction of a preventive maintenance program for Power BI.
  • Improved technical staff productivity by 22% by introducing mobile maintenance solutions for real-time logging of activities.
  • Implemented streamlined asset tracking processes, reducing time spent on maintenance recordkeeping by 38%.

Affiliations

  • Earned accreditation in Industrial Maintenance from the International Maintenance Institute (IMI) 2015
  • Joined the American Productivity & Quality Center (APQC) to learn best practices in process & system improvement to enhance maintenance strategies 2017
  • Participated in troubleshooting seminars hosted by Summit Group, sharpening skills on system recovery and repair 2020
  • Participant in Integrated Facility Maintenance program certified by Harbor & Co. to streamline base operational functions 2024
  • Affiliated with American Society of Mechanical Engineers (ASME) for professional development and networking opportunities category
  • Attended training program in Emergency Infrastructure Maintenance through Beacon Labs 2022
  • Attended Annual Facility Maintenance conferences hosted by the National Facility Management & Technology (NFMT) since 2017
  • Member of the Society for Maintenance & Reliability Professionals (SMRP) to advance knowledge in predictive maintenance metric
  • Actively contribute time-sharing sessions in Maintenance Optimization Group to reduce maintenance down time by 2% process
  • Collaborate with vendor maintenance support teams as part of Contract Management Group for improved service delivery and procurement practices initiative

Certifications

  • Certified Robotics Technician by program
  • Certified Data Center Technician Professional (CDCTP)
  • Certified Energy Manager (CEM) by the Association of Energy Engineers
  • Certified Facility Manager (CFM) by IFMA
  • CompTIA A+ Certification for IT Hardware Support
  • IEC 61508 Functional Safety Expert Certification
  • ISO 55001 Asset Management Certification
  • Certified Professional in Supply Management (CPSM) by ISM
  • Certified Electro-Mechanical Technician by Atlanta
  • Maximo Asset Management Essentials Certification by IBM

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