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Skills

  • Management of prior authorization cases for high-cost medications
  • Cross-functional collaboration with pharmacists and technicians
  • Patient consultation
  • Pharmacy record keeping and documentation
  • Patient-first communication and empathetic support
  • Cost-saving strategies for patients, including generics and alternative medications
  • Customer service excellence in pharmacy care
  • Analysis of pharmacy operations for efficiency improvements
  • Leadership and mentorship of pharmacy care teams
  • Well visit procedures

Work Experiences

  • Achieved a 29% improvement in treatment outcomes.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Analyzed pharmacy performance metrics.
  • Recorded details about all therapies, including system and process to keep patient charts up to date.
  • Advocated for patients in my care and implemented prescribed treatment strategies using firsthand knowledge and clinical expertise.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Was in charge of providing direct care to up to 10 patients on a 18-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Achieved a 45% reduction in unresolved patient cases.
  • Addressed medication mismanagement.

Summaries

  • In fast-paced emergency medicine settings, prioritizes clinical and operational tasks.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Award-winning Pharmacy Care Representative recognized for reducing dispensing errors by 77% and delivering outstanding customer service in a fast-paced environment.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Achieved a 26% decrease in inquiries.
  • Achieved a 73% success rate.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a process setting.
  • Professionally trained with strategic planning and client relations abilities.
  • Data analysis is something I'm very familiar with.

Accomplishments

  • Developed data-driven initiatives to enhance the performance of medication adherence programs, increasing patient engagement by 83% %.
  • Analyzed and resolved complex insurance claim issues for patients, reducing denied claims by 26% %.
  • Reduced overall prescription processing time by 61% % by leveraging advanced pharmacy software technology.
  • Facilitated seamless cross-functional support between pharmacy and insurance representatives to solve complex patient billing cases, decreasing grievances by 64% %.
  • Implemented patient adherence interventions, reducing missed medication refills by 79% % during 2019.
  • Simplified how high-risk medication dosing information is communicated to the provider network, reducing time to clarification requests by 16% %.
  • Created and distributed patient education materials on medication side effects and interactions, reducing adverse event calls by 84% %.
  • Optimized prescription order processing, reducing order errors by 47% %, enhancing patient safety.
  • Developed collaborative solutions with healthcare providers to address and resolve medication discrepancies, reducing follow-up questions by 75% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Health-System Pharmacists (ASHP)
  • Pharmacist Continuing Professional Development (CPD) Program
  • International Council of Nurses
  • Lions Club
  • National Patient Safety Foundation (NPSF)
  • State category Board of Pharmacy
  • Prescription Drug Monitoring Program (PDMP) Council
  • Society for the Advancement of Patient Safety in Pharmacy
  • International Pharmaceutical Federation (FIP)

Certifications

  • Certified Pharmacy and Medical Product Returns Specialist (CPMP) by National Pharmacy Technician Association (NPTA)
  • CompTIA A+ Technician
  • Medication Adherence Best Practices Certification by Centers for Medicare & Medicaid Services (CMS)
  • Certified Disease Manager (CDM) – Diabetes – by National Healthcareer Association (NHA)
  • Certified Public Accountant
  • Pharmacy Informatics Certificate by American Society of Health-System Pharmacists (ASHP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)

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