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Skills

  • Medication administration
  • Insurance claim resolution and prior authorization management
  • Data entry
  • Handling complex patient cases involving specific medication protocols
  • Collaborative problem solving with healthcare providers
  • Customer service excellence in pharmacy care
  • Effective call management for prescription and insurance inquiries
  • Sanitation
  • Acute care expertise
  • Intravenous therapy

Work Experiences

  • Followed strict safety precautions by calculating the correct dosages before administering medications.
  • Collaborated with a team of pharmacists and technicians.
  • Achieved a 45% reduction in unresolved patient cases.
  • Achieved a resolution satisfaction rate of 40%.
  • Audited charts and reviewed clinical documents to ensure accuracy.
  • Assisted in transitioning 3 patients from hospital to home care.
  • Achieved a 57% improvement in prescription refill adherence.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved 77% completion accuracy.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved high success rates in resolving patient inquiries.
  • Within Miscellaneous, senior Pharmacy Care Representative and outstanding performer in workflow optimization and vendor management.
  • Pharmacy Care Representative with a passion for health screenings and treating patients with initiative and process diseases.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a process setting.
  • Award-winning Pharmacy Care Representative recognized for reducing dispensing errors by 77% and delivering outstanding customer service in a fast-paced environment.
  • Achieved a 26% decrease in inquiries.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced pharmacy-controlled substance audit discrepancies by 70% % through the implementation of new logging systems.
  • Facilitated seamless cross-functional support between pharmacy and insurance representatives to solve complex patient billing cases, decreasing grievances by 64% %.
  • Led a team of 2 to successfully introduce a new controlled medication tracking process, improving compliance by 45% %.
  • Improved customer satisfaction by 34% % by enhancing communication strategies for patients with complex medication regimens.
  • Created and distributed patient education materials on medication side effects and interactions, reducing adverse event calls by 84% %.
  • Conducted training sessions for 4 pharmacy technicians, empowering them to handle prescription discrepancies independently, improving operational efficiency by 24% %.
  • Analyzed and resolved complex insurance claim issues for patients, reducing denied claims by 26% %.
  • Reduced overall prescription processing time by 61% % by leveraging advanced pharmacy software technology.
  • Collaborated with team of 3 in the development of procedure.

Affiliations

  • Health Workforce Research Center - Pharmacy Workforce Section
  • Freemason
  • Academy of Managed Care Pharmacy (AMCP)
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Institute for Healthcare Improvement (IHI)
  • Continuing Education Providers Council for Pharmacy Practice
  • American Society of Health-System Pharmacists (ASHP)
  • Association of Information Technology Professionals
  • Project Management Institute

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Medication Therapy Management (MTM) Certificate by American Pharmacists Association (APhA)
  • Apple Certified Associate (ACA)
  • Certificate in Chronic Care Management (CCM) Practices by Lakeside Partners
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Advanced Pharmacy Technician Certificate by American Society of Health-System Pharmacists (ASHP)
  • Basic Life Support Certification (BLS) by American Heart Association
  • Certified Business Analysis Professional (CBAP)
  • Pharmacy Technician Certification (ExCPT) by National Healthcareer Association

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