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Skills

  • Methodology implementation
  • Customer service excellence
  • Client assessment and analysis
  • Applicant engagement
  • Conflict Resolution with Tenants
  • Team liaison
  • Inventory management
  • Dinner service planning
  • Hardware evaluation
  • Report writing

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Collaborated frequently with maintenance staff to ensure quick turnover for apartments, cutting vacancy time by 61%.
  • Achieved 100% adherence to safety protocols.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Communicated with people from various cultures and backgrounds, ensuring consistency through active listening and interpersonal skills.
  • Achieved resolution within an average of the past year.
  • Achieved recognition as Innovation Award in 2022.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Collaborated with the management team.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Achieved results during peak periods.
  • Committed to maximizing efficiency and quality.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved consistently positive reviews.
  • Achieved timely repairs.
  • Coordinated housekeeping services during peak seasons.
  • Client-centered Housing Keep who employed innovative cleaning techniques, contributing to 63% improvement in cleanliness and resident well-being.
  • Commended team leader skilled in overseeing seasonal property housekeeping operations, delivering 68% improvement in cleanliness ratings during peak periods.
  • Award-winning Housing Keep.
  • Achieved a 75% reduction in operational expenses.

Accomplishments

  • Led a team of 15 housekeepers across 5 rooms, achieving a 40% improvement in cleanliness scores during peak season.
  • Improved
  • Resolved
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Implemented dynamic cleaning schedules during high-occupancy periods, resulting in a 52% decrease in guest complaints over several months.
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Recommended
  • Consistently recognized for meeting all industry health and safety standards, securing OSHA for the property in 2015.
  • Improved team efficiency by 47% through employee training and process enhancements, maintaining highest cleanliness rating across properties.

Affiliations

  • Participated in a leadership development program through the International Executive Housekeepers Association (IEHA), building skills in team management and operational efficiency.
  • Member of the International Facility Management Association (IFMA), enhancing collaboration within housing facilities for cleaner, more efficient operations.
  • Member of the International Association of Professional Housekeepers, staying informed on best practices in residential cleaning and staff training techniques.
  • Completed ITIL on chemical safety and green cleaning from the Cleaning Management Institute (CMI), which led to a 29% reduction in toxic chemicals in cleaning processes.
  • Certified with the Occupational Safety and Health Administration (OSHA) for Hazard Communication Standards, ensuring safe chemicals handling.
  • Trained with the National Institute of Decontamination Specialists (NIDS), focusing on biohazard cleaning and sanitation protocols for communal spaces.
  • Volunteered with the Cleaning for a Reason program, providing cleaning services for cancer patients, contributing to social responsibility initiatives.
  • Participated in ongoing Learning and Development courses through the International Leadership and Housekeepers Association (ILHA), boosting skills in customer satisfaction tracking.
  • Member of American Cleaning Institute (ACI), staying updated on advancements in cleaning technologies and green cleaning practices.
  • Participated in standard residential services conference, discussing innovations in housekeeping management strategies.

Certifications

  • Hotel Housekeeping and Hospitality Management (Diploma) Ironclad Systems
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification
  • Certified Hospitality Supervisor (CHS) from process
  • COVID-19 Cleaning and Disinfection Protocols Certification Lakeside Partners
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Global Biorisk Advisory Council (GBAC) Certification Program
  • Certificate in Property Maintenance Vantage
  • Certified Environmental Services Executive (CESE) by IEHA
  • Housekeeping Room Attendant Certificate Harbor & Co.
  • Professional Supervision & Management Certification Harbor & Co.

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