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Skills

  • Communication planning
  • Financial forecasting
  • Customer Retention Strategy
  • Supervision
  • Budget Management
  • Program equipment
  • Employee Satisfaction Management
  • Website management
  • Business plan development
  • Process improvement

Work Experiences

  • Achieved a 26% improvement in support outcomes.
  • Cut decision timelines by 17 days.
  • Conducted performance audits across 10 regions, identifying key areas of improvement that reduced downtime by 18%.
  • Collaborated with third-party vendors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Coordinated the training of 12 regional advisors which led to a 24% improvement in support outcomes.
  • Avoided fines.
  • Achieved results within 2021.
  • Achieved 79% engagement growth.

Summaries

  • Collaborative leader with a strong background in regional market analysis.
  • Regional Advisor with 13 years of successful project management and budget management experience.
  • Experienced process leader with a track record of leading teams, gaining industry support, and collaborating with media professionals.
  • Accomplished Regional Advisor with a strong focus on revenue generation and strategic advisory, leading initiatives that delivered over $7 in revenue growth for regional portfolios.
  • Achieved results within 2018.
  • Contributed to improved profitability by $17 across several regions.
  • Boosted regional profitability by 5.
  • Demonstrated success in increasing press and social media coverage, as well as customer engagement and sales.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted regional retention rates by 85%.

Accomplishments

  • Led cross-functional teams across Phoenix to achieve or exceed revenue targets by $4 for 2018.
  • Revamped cross-regional communication channels, cutting decision-making time by 18 days and improving information flow.
  • Collaborated with key stakeholders to align on regional objectives, securing buy-in for a successful implementation of standard.
  • Implemented cost-saving process improvements across regional operations, saving a total of $10 in the first year.
  • Directed a successful regional rebranding effort that improved brand perception and increased customer acquisition by 20%.
  • Documented and resolved initiative which led to standard.
  • Partnered with senior leadership to provide strategic recommendations, resulting in an annual sales growth of 81% in 2018.
  • Collaborated with 5 departments to implement sustainability initiatives, reducing regional operational costs by $11.
  • Delivered region-wide customer satisfaction programs that increased satisfaction scores by 77% within 6 months.
  • Successfully advised on market adjustments in Denver, leading to a 20% revenue growth during 2016.

Affiliations

  • Freemason
  • International Business Development Association (IBDA)
  • Association for Supply Chain Management (APICS)
  • Institute of Management Consultants (IMC USA)
  • International Market Research Society (IMRS)
  • International Association of Regional Advisors
  • Toastmasters
  • Lions Club
  • Council on Foreign Relations (CFR)
  • National Association of Social Workers

Certifications

  • Certified Change Management Professional (CCMP)
  • CompTIA Security+
  • Certified ScrumMaster (CSM)
  • Certified Fundraising Executive (CFRE)
  • Salesforce
  • HubSpot Sales Software Certification
  • Certified International Trade Professional (CITP)
  • National Institute for Social Media Certification
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Public Accountant (CPA)

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