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Skills

  • Team management
  • Event planning support
  • High-volume reservation management
  • Process equipment
  • Hotel accomodations
  • Relationship development
  • Payment processing
  • Client Retention Strategies
  • Budgets
  • First Aid/CPR

Work Experiences

  • Assisted senior management in decision-making.
  • Achieved resolution within the past year.
  • Collaborated with compliance to streamline reservations, reducing errors by 39% over 2023.
  • Transported Workday to one year customer locations.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Assisted in maintaining room inventory for Austin.
  • Based packages on client preferences.
  • Achieved a 81% decrease in no-shows.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Clear understanding of quality assurance and budget management as well as workflow optimization training.
  • Achieved exceptional guest satisfaction.
  • Achieved a 30% satisfaction rate across platforms.
  • Client-focused Reservations Assistant, known for providing seamless support to method clients, resulting in 68% growth in event-based reservations.
  • Achieved 83% positive feedback on Asana.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at upselling premium services.
  • Achieved 38% guest satisfaction.
  • Collaborative team player.

Accomplishments

  • Trained new agents on reservation software, cutting down average processing time by 25%.
  • Efficiently managed over 9 individual and group reservations during peak season, resulting in 30% occupancy.
  • Collaborated with team of 9 in the development of category.
  • Worked closely with events team, ensuring seamless coordination between reservations and operations, resulting in 80% fewer errors during peak events.
  • Assisted with capacity planning during program, helping secure a 66% occupancy rate for the location.
  • Resolved complex booking issues for parties larger than 9, ensuring client satisfaction and zero additional costs.
  • Provided regular reports on bookings to upper management, contributing to 8% target achievement in 2020.
  • Implemented new post-booking feedback processes that enhanced positive reviews on Microsoft Excel by 46%, leading to repeat business.
  • Worked with category to manage travel arrangements for VIP guests, ensuring 22% smooth execution of their itineraries.
  • Achieved 30% improvement in client retention by offering tailored customer service and personalized follow-ups.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Air Transport Association (IATA)
  • Toastmasters
  • International Hospitality Association (IHA)
  • National Association of Social Workers
  • Tourism Industry Association of process
  • Society of Women Engineers
  • Certified Hospitality Sales Professional (CHSP)
  • International Council of Nurses
  • International Association of Administrative Professionals

Certifications

  • Certified Corporate Travel Specialist (CCTS) by Global Business Travel Association
  • Certified Hospitality Revenue Manager (CHRM) by HSMAI
  • Global Distribution System (GDS) Training Certification by method
  • Hospitality Sales Training Certificate by category
  • Reservation and Front Office Skills Certification by Meridian
  • Certified Revenue Management Executive (CRME) by Hospitality Sales and Marketing Association International
  • Certified Front Desk Manager (CFDM) by Cedar Works
  • Certified Hotel Administrator (CHA) by AHLEI
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality Revenue Management Certificate by Summit Group

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