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Skills

  • Insurance billing
  • CCTV
  • Asset protection expertise
  • Brand Visibility and Consumer Engagement
  • Cross-selling and upselling
  • Invoice generation
  • Supervision
  • Business operations
  • Inventory management
  • Process improvement

Work Experiences

  • Achieved results within 2021.
  • Achieved a 19% reduction in operational inefficiencies.
  • Achieved $8 in annual savings.
  • Used Asana to compile data gathered from various sources.
  • Achieved results in 10 years.
  • Drove insurance sales through partnerships with financial advisors, Group Executives, and the development of new clientele.
  • Management recognized me for providing outstanding customer service.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 68% improvement in global logistics flow.
  • Achieved a 34% increase in annual turnover.

Summaries

  • Proficient in promoting initiative by leveraging workflow optimization and stakeholder engagement knowledge.
  • Achieved $16 in savings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Stakeholder engagement in process settings and data analysis in risk assessment settings.
  • ITIL certified
  • Effective at dealing with people in stressful and confusing situations in order to address benefits needs and navigate the structures of metric agencies.
  • Method, category, and process are all available.
  • Looking forward to taking on a new challenge with a successful team.
  • Accomplished Group Executive.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Played a key role in enhancing customer journey mapping, achieving a 68% improvement in customer satisfaction and lifetime value within 2017.
  • Devised a transformational leadership framework that supported a 29% increase in employee engagement and retention, alongside fostering better internal collaboration.
  • Collaborated with operational partners across 11 geographic zones to improve supply chain processes, reducing costs by 75% and increasing on-time delivery by 53%.
  • Facilitated discussions between sales and compliance to create more collaborative cross-department initiatives, resulting in faster project turnaround times and alignment with company goals.
  • Developed and launched an omni-channel customer experience strategy that improved customer engagement via Power BI, increasing customer satisfaction scores by 59% in 2021.
  • Headed the corporate compliance initiative achieving Scrum Master and ensuring compliance across 4 global markets, mitigating potential operational risks.
  • Established a market penetration strategy leading to a 45% increase in market share within two years for SAP in the Southeast.
  • Led a taskforce that standardized workflows across 2 global offices, achieving a 50% improvement in operational efficiency and cost reduction.
  • Delivered critical leadership in risk management, developing protocols that decreased operational risks by 47% across regions, safeguarding the business from framework.
  • Architected and led a digital transformation initiative, integrating Tableau to modernize internal processes, leading to a 21% improvement in resilience to market challenges.

Affiliations

  • Board of Advisors, International Executive Leadership Summit, promoting best practices in managing cross-functional and multicultural teams.
  • Certified Member, Project Management Institute (PMI), with a specialty in overseeing complex, cross-functional initiatives globally.
  • Member, Global Alliance for Climate Change and Energy Efficiency, focusing on reducing emissions within corporate sectors.
  • President, Global Mergers & Acquisitions Committee, facilitating high-level strategic negotiations and organizational scalability.
  • Member, World Council of Contracting Executives, advancing industry standards for deal structuring and legal frameworks.
  • Panelist, Global CEO Summit, engaging industry leaders in discussions on scaling global operations and driving revenue growth.
  • Vice President, International Business Strategy Association, offering expert insights on market dynamics and operational efficiency.
  • Affiliate, American Society for Quality (ASQ), implementing continuous improvement methodologies and performance measurements.
  • Executive Board Member, Corporate Sustainability Management Association, actively shaping sustainability policies and practices since 2015.
  • Fellowship, Institute of Leadership and Management (ILM), advocating for educational development in leadership and risk management.

Certifications

  • Six Sigma Black Belt Certification by category
  • Chartered Financial Analyst (CFA) Level III by CFA Institute
  • Microsoft Office Specialist (MOS)
  • Executive Program in Corporate Strategy by framework
  • Project Management Professional (PMP)
  • SAP Certified Application Professional - Financials in SAP S/4HANA
  • Certified Merger & Acquisition Advisor (CM&AA) by AM&AA
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Supply Management (CPSM) by ISM
  • Project Management Professional (PMP) by method

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