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Skills

  • MS Office
  • First Aid/CPR
  • Customer service excellence
  • Customer service
  • Budgets
  • Team building
  • Problem resolution
  • Supervision
  • Data-driven decision making
  • Multitasking

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved a 51% reduction in service error rates.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved consistent ratings of 44% or higher.
  • Achieved a 67% improvement in customer satisfaction.
  • Boosted comprehension.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 47% reduction in service error rates by introducing a comprehensive quality assurance program across service interactions.
  • Assisted in the design and implementation of staff retention programs, lowering team attrition rate by 46% compared to industry standards.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client-focused Service Coordinator Supervisor with strong skill in workforce training programs, cutting on-boarding time by 38% and increasing overall team efficiency by coaching staff in PMP standards.
  • Balanced multiple service contracts efficiently.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong project management and leadership skills.
  • Achieved a 49% boost in team efficiency.
  • Achieved a 38% reduction in delays.
  • Achieved a 51% increase in long-term contracts.
  • Director of Social Services with extensive research, grant writing, and communication skills.

Accomplishments

  • Developed comprehensive reporting tools in HubSpot to track service performance metrics, enhancing visibility into service productivity.
  • Supported a service-driven culture by conducting regular review meetings that improved team engagement and resulted in 25% boost in team morale.
  • Resolved product issue through consumer testing.
  • Presented service performance data to senior management, resulting in approval for a Asana implementation, improving team efficiency by 61%.
  • Spearheaded a root cause analysis program that improved service continuity and reduced incident recurrence by 39%.
  • Collaborated with team of 12 in the development of process.
  • Created a streamlined scheduling system that reduced operational delays by 39% and increased service team productivity.
  • Created and disseminated key performance indicator (KPI) dashboards, providing real-time insights and improving team accountability.
  • Initiated a cross-department collaboration that enhanced service coordination, resulting in Excellence Award for operational proficiency.
  • Took charge of client account management and outreach, achieving a 57% retention rate over 18 months.

Affiliations

  • National Society of Leadership and Success (NSLS)
  • Human Service Education and Leadership Network (HSELN)
  • International Council of Nurses
  • Customer Experience Professionals Association (CXPA)
  • Certified Service Manager (CSM) Network
  • Society for Service-Based Leadership
  • International Association of Business Communicators (IABC)
  • National Organization for Human Services
  • Society of Service Professionals in Business
  • Certified Service Management Professional (CSMP) Program

Certifications

  • Certified Industrial Supervisor (CIS) - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • ISO 9001:2015 Lead Auditor Certification Harbor & Co.
  • Certified Public Accountant
  • Certified Strategic Workforce Planning Professional (CSWP) - Harbor & Co.
  • Advanced KPI and Performance Management Certification - Summit Group
  • Management Level 4 Diploma in Leadership & Supervision - Boston
  • Human Resources Supervisor Certification - Beacon Labs
  • Advanced Service Management Certification (ASMC) - Cedar Works
  • First Aid/CPR Certified

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