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Skills

  • Guest relations and personalized service
  • Food safety standards compliance
  • Organization
  • Recipes and menu planning
  • Exclusive dining package development
  • Kitchen equipment operation and maintenance
  • Problem resolution
  • Kitchen staff coordination
  • MS Office
  • Recruitment

Work Experiences

  • Increased quality assurance by performing frequent line checks.
  • Achieved $9 in savings.
  • Achieved a 61% increase in customer retention by implementing new personalized dining experiences and improving overall guest relations.
  • Anticipated guest preferences.
  • Achieved operational goals.
  • Collaborated with management to define KPIs and consistently hit or exceeded monthly sales and operational goals by focusing on staff performance monitoring.
  • Achieved Outstanding Service Award for best service experience.
  • Achieved a 39% year-over-year boost in wine sales.
  • Bought food and built strong relationships with vendors.
  • Achieved Innovation Award for top-rated fine dining service by focusing on personalized guest care and flawless event execution.

Summaries

  • Achieved a 80% improvement in monthly sales performance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • To handle demanding cross-functional collaboration needs while maximizing customer service standards, effectively manage personnel and business operations.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Acknowledged for superior service in the fine dining industry.
  • Achieved an average resolution time of 12 minutes.
  • Achieved ITIL certification adherence.
  • Professional who is personable, responsible, and hardworking.
  • Achieved $8 in related revenue streams.
  • Achieved a 73% boost in customer retention.

Accomplishments

  • Curated and expanded the restaurant’s wine list, growing the inventory to 4 varietals, and increasing overall beverage sales by 83%.
  • Increased waitstaff tips by 31% by implementing personalized service strategies and customer interaction training.
  • Maintained strong relationships with food service vendors, ensuring timely supply chain management to meet menu demands.
  • Negotiated with beverage suppliers annually to secure exclusive deals, reducing overhead costs by 70%.
  • Played a crucial role in enhancing the customer loyalty program, boosting repeat guest purchases by 16%.
  • Streamlined POS system operations using ServiceNow, improving transaction accuracy and reducing wait times by 34% minutes during peak service.
  • Participated in Salesforce upgrades for the POS system to improve team efficiency and decrease customer wait times by 47%.
  • Monitored financial performance by analyzing three years reports, ensuring operations stayed within a $7 budget.
  • Maintained overall guest satisfaction scores above 59% by implementing personalized greetings and follow-up procedures.
  • Successfully resolved guest complaints within 18 minutes, maintaining a high standard of guest satisfaction.

Affiliations

  • Luxury Hotel Association
  • Fine Dining and Hospitality Excellence Group
  • International Council of Nurses
  • Hospitality Financial and Technology Professionals (HFTP)
  • International Sommelier Guild (ISG)
  • Lions Club
  • Club Management Association of America (CMAA)
  • Guild of Professional English Butlers
  • American Culinary Federation (ACF)
  • Project Management Institute

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Wine Tasting and Pairing Certification - program
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Certified Specialist of Wine (CSW) - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality Manager (CHM) - American Hotel & Lodging Educational Institute
  • Certified in Hotel Industry Analytics (CHIA) - STR Global
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
  • Management of Luxury Hospitality Services Certification - metric/Meridian
  • Cisco Certified Network Associate (CCNA)

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