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Skills

  • Food safety standards compliance
  • Fine dining service protocols
  • Supervision
  • Customer satisfaction improvement
  • Strategic planning
  • Guest relations and personalized service
  • Front-of-house management
  • Budgets
  • Budgeting and cost control
  • Relationship development

Work Experiences

  • Achieved a 39% year-over-year boost in wine sales.
  • All kitchen staff was hired and managed by me.
  • Achieved results over 5 months.
  • Collaborated with marketing and sales teams to develop targeted promotions and partnerships, resulting in increased guest attendance by 30% during slow seasons.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Achieved Innovation Award for top-rated fine dining service by focusing on personalized guest care and flawless event execution.
  • Championed sustainability initiatives such as reducing food waste and sourcing locally, cutting food costs by 22% while enhancing brand reputation.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Bought food and built strong relationships with vendors.

Summaries

  • Formal Dining Room Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Adept at resolving guest complaints.
  • Formal Dining Room Manager with over 5 years of category and method service experience.
  • Accomplished leader with 12 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent metric support.
  • Achieved exceptional customer satisfaction.

Accomplishments

  • Maintained strong relationships with food service vendors, ensuring timely supply chain management to meet menu demands.
  • Integrated guest service feedback into team meeting agendas, leading to a 47% reduction in guest complaints.
  • Developed and executed special wine-pairing events, resulting in a 61% boost in revenue during off-peak hours.
  • Successfully resolved guest complaints within 18 minutes, maintaining a high standard of guest satisfaction.
  • Streamlined POS system operations using ServiceNow, improving transaction accuracy and reducing wait times by 34% minutes during peak service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated seamless collaboration between kitchen, bar, and dining staff during large events to ensure flawless multi-course service for over 2 guests.
  • Monitored financial performance by analyzing three years reports, ensuring operations stayed within a $7 budget.
  • Sought and incorporated feedback from regular patrons, driving a 28% increase in return visitors over the past year.
  • Exceeded annual revenue targets by 47% through innovative menu design and enhanced guest service standards.

Affiliations

  • Rotary International
  • International Sommelier Guild (ISG)
  • Institute of Event Management (IEM)
  • Meetings Professionals International (MPI)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Society of Wine Educators
  • Hotel and Catering International Management Association (HCIMA)
  • Certified Guest Service Professional (CGSP) credential
  • International Food Service Executives Association (IFSEA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Sommelier - metric
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Food and Beverage Management Graduate Certificate - initiative/Raleigh
  • Level 3 Advanced Certificate in Wines - Wine & Spirit Education Trust (WSET)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute

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