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Skills

  • Specimen testing
  • Cultural competence
  • Regulatory compliance
  • Community outreach
  • Project organization
  • Data-driven performance improvement
  • Conflict resolution
  • Individual counseling
  • Client advocacy
  • Family therapy

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Authored a life skills curriculum tailored for individuals transitioning out of the justice system, focus tested with 18 pilot participants.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Coached clients in goal setting.
  • Advocated for policy changes at Raleigh.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Connected clients with community resources.

Summaries

  • Background in peer advocacy training.
  • Achieved 29% improvement in clients' coping strategies.
  • Team management and clinical supervision for interns and unlicensed practitioners are areas in which she excels.
  • Addressed unique client challenges.
  • Adept at building trusting relationships with diverse client populations.
  • Friendly and personable counselor with 15 years of experience working with method and framework groups.
  • Clear understanding of vendor management and risk assessment as well as process improvement training.
  • Life Skills Advocate with 5 years of successful data analysis and workflow optimization experience.
  • Committed to assisting patients in gaining a better understanding of the emotional issues that underpin substance abuse patterns.
  • Authored a life skills curriculum for justice-involved individuals.

Accomplishments

  • Advocated for 18 clients through tailored case management, increasing successful transitions into employment or stable housing by 52%.
  • Resolved product issue through consumer testing.
  • Coached over 5 clients annually on self-care routines, budgeting, and relationships, achieving a 47% increase in self-reported life satisfaction scores.
  • Partnered with local legal services to assist clients in resolving housing or employment disputes, achieving resolution in 47% of cases.
  • Collaborated with mental health professionals to create safety plans for clients experiencing crises, resulting in a de-escalation success rate of 73%.
  • Implemented time management techniques for challenged clients, resulting in a 82% improvement in punctuality and initiative.
  • Trained 8 peer advocates in resource facilitation and emotional support techniques, strengthening the team and increasing client retention by 64%.
  • Implemented a financial literacy program that resulted in 34% of participants reducing debt or increasing savings within several months.
  • Crafted behavioral action plans for clients facing significant life challenges, contributing to a 44% improvement in their overall well-being.
  • Facilitated crisis calls and liaised with emergency response teams, ensuring 70% of urgent interventions were effectively managed.

Affiliations

  • National Organization for Human Services Professional Membership
  • International Council of Nurses
  • Jaycees
  • American Association of Suicidology (AAS) Member
  • American Counseling Association (ACA) Licensed Member
  • International Child and Youth Care Network (CYC-Net)
  • Human Services Education Association (HSEA)
  • American Society of Safety Professionals
  • American Board of Examiners in Clinical Social Work Certified
  • American Medical Informatics Association

Certifications

  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • National Certified Case Manager (NCCM) from system
  • Emergency Resource Management Certification from framework
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Crisis Prevention Intervention (CPI) Certification from process
  • Certified Addiction Treatment Counselor (CATC) by standard
  • Certified Human Services Practitioner (CHSP) by standard

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