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Skills

  • Cross-sector Collaboration
  • Case Documentation and Reporting
  • Active listening
  • Emergency resource access facilitation
  • Client De-escalation Techniques
  • Budgets
  • MS Office
  • Diversity, Equity, and Inclusion Initiatives
  • Problem resolution
  • Financial Literacy Coaching

Work Experiences

  • Assessed client needs.
  • Achieved results over the course of one year.
  • Coached clients in goal setting, self-esteem enhancement, and time management, achieving 18% goal completion over one year.
  • Authored a life skills curriculum tailored for individuals transitioning out of the justice system, focus tested with 18 pilot participants.
  • Provided counseling and support to clients who were abusing drugs or alcohol.
  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.
  • Achieved a 63% satisfaction rating.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Authored a life skills curriculum.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Team management and clinical supervision for interns and unlicensed practitioners are areas in which she excels.
  • Achieved 36% fewer instances of interrupted care.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Life Skills Advocate is a multi-talented Life Skills Advocate who is consistently rewarded for planning and operational improvements.
  • Collaborated with community organizations and local employers.
  • Assisted clients facing critical housing issues.
  • Accomplished workshop facilitator with experience in developing and delivering domestic violence education programs, leading to a 41% increase in participant self-reported confidence.
  • Adept at delivering evidence-based assessments that enhanced the accuracy of life skills evaluations, improving the overall service effectiveness by 70%.
  • Exceptionally gifted at establishing rapport with various patient groups in order to encourage honesty and growth in substance abuse recovery.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Collaborated with team of 9 in the development of process.
  • Created educational content for workshops on conflict resolution and communication, resulting in a 15% improvement in client satisfaction ratings.
  • Improved program outcomes by utilizing client feedback surveys, resulting in a service redesign that elevated satisfaction scores by 83%.
  • Led family reunification programs for clients post-incarceration, resulting in a 81% improvement in family dynamics and communication.
  • Partnered with local legal services to assist clients in resolving housing or employment disputes, achieving resolution in 47% of cases.
  • Resolved product issue through consumer testing.
  • Executed peer mentorship programs for recently released individuals, positively contributing to a recidivism rate reduction of 66%.
  • Crafted behavioral action plans for clients facing significant life challenges, contributing to a 44% improvement in their overall well-being.
  • Expanded the volunteer program by 19%, enhancing resource access and providing emotional support to underserved community members.
  • Coached over 5 clients annually on self-care routines, budgeting, and relationships, achieving a 47% increase in self-reported life satisfaction scores.

Affiliations

  • Partnership for Employment and Self-Sufficiency (PESS)
  • Human Services Education Association (HSEA)
  • Freemason
  • American Board of Examiners in Clinical Social Work Certified
  • National Association of Social Workers
  • American Association of Suicidology (AAS) Member
  • Toastmasters
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Career Development Association (NCDA) 2020-Present
  • Coalition for Juvenile Justice (CJJ) 2023-Present

Certifications

  • Adult Protective Services (APS) Certification by Colorado
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Human Services Practitioner (CHSP) by standard
  • Financial Social Work Certification from program
  • Certified Health Education Specialist (CHES) by National Commission for Health Education Credentialing
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certificate in Mental Health Crisis Intervention by Colorado
  • Apple Certified Associate (ACA)

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