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Skills

  • Avaya proficiency
  • Strong verbal communication
  • Budgeting and finance
  • DNS implementation
  • VLAN aggregation
  • Inspection reviews
  • Data analysis
  • SolarWinds support
  • Conflict resolution
  • User interface understanding

Work Experiences

  • Double-checked that information security policies, principles, and practices were being followed to ensure that network services were delivered on time.
  • Increased efficiency by implementing technology upgrades and process improvements, such as a paperless document approval system and a new automated sales-to-delivery and order-processing system.
  • Was responsible for installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Oversaw the administration and preparation of IP address programs, as well as the development of network resources and the training of support personnel to provide Tier I support to end users.
  • Put in place the necessary controls and procedures to protect information system assets from being modified, disclosed, or destroyed inadvertently or intentionally.
  • Was in charge of analyzing, identifying, and resolving complex network hardware and method issues.
  • Collaborated with Cloud Engineers in disaster planning, network backup, and recovery process monitoring.
  • Implemented an automated monitoring system for network systems that operate 24 hours a day, seven days a week, ensuring business continuity.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Achieved faster deployments.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Achieved 44% uptime for high-availability applications.
  • Within Miscellaneous, senior Cloud Engineer and outstanding performer in performance reporting and risk assessment.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior-level expert with 10 years of on-site network management and support experience in a variety of industries.
  • Achieved a 48% reduction in infrastructure costs over three years.
  • Successful experience advising clients on hardware and software choices.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Established
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Guided
  • Streamlined
  • Integrated
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Architected hybrid cloud solutions that connected on-premise data centers with category, reducing latency by 72%.
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.

Affiliations

  • International Council of Nurses
  • Association for Computing Machinery
  • Kubernetes and Cloud Native Computing Meetups
  • National Association of Freelance DevOps Engineers
  • Jaycees
  • Asynchronous JavaScript and XML (AJAX) Developers Network
  • Prometheus Contributor and Advocate Group
  • Rotary International
  • HashiCorp Ambassador Program
  • National Association of Social Workers

Certifications

  • Certified Google Professional Cloud Network Engineer
  • TOGAF 9 Certified Enterprise Architect
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Amazon Web Services (AWS) Certified SysOps Administrator – Associate
  • Project Management Professional (PMP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Certified Protection Officer (CPO)

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