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Skills

  • Strategic planning
  • Team management
  • Conflict resolution
  • Policy and procedure modification
  • Team leadership and supervision
  • Supervision
  • Budgets
  • Accounts receivable management
  • Clerical support
  • Hardware evaluation

Work Experiences

  • Solved
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Gathered and analyzed administrative cost data in order to prepare the past year budgets for corporate management.
  • Made a proposal
  • Kept track of everything.
  • Invented
  • Responded quickly to customer concerns and resolved metric issues using client relations and team leadership.
  • Established
  • Ensured

Summaries

  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Determined sales and marketing professional with 4 years of experience in category industry.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Deadline-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Resolved escalated patient billing disputes directly with patients and clinicians, maintaining a customer satisfaction rating of over 84%.
  • Designed customized dashboards for tracking daily and monthly billing performance, helping leadership make data-driven decisions more effectively.
  • Documented and resolved standard which led to initiative.
  • Led the cross-departmental initiative to improve the documentation process for charge entries, achieving a 34% reduction in billing errors.
  • Managed a billing team of 18, ensuring accurate claim submission and reducing late filings by 22%.
  • Created and rolled out training programs for team members, enhancing their knowledge of insurance claim requirements and denial management.
  • Collaborated with team of 4 in the development of program.
  • Decreased unposted payments backlog by $11 by working closely with the finance department, leading to more timely collections.
  • Audited an annual average of 10 accounts, correcting discrepancies that recovered over $15 in lost revenue.
  • Partnered with IT to implement system upgrades that improved tracking and reporting mechanisms for high-priority cases, recovering $14 in missed revenue.

Affiliations

  • American Association of Professional Coders (AAPC)
  • American Society of Safety Professionals
  • Certification in Healthcare Compliance (CHC)
  • Lions Club
  • Certified Medical Practice Executive (CMPE) through MGMA
  • Jaycees
  • American Marketing Association
  • Association of Information Technology Professionals
  • Medical Billing and Coding Online Certification Course (Institution: Northwind)
  • Certified Medical Billing Specialist (CMBS) through AMBA

Certifications

  • Certified Medical Office Manager (CMOM) - PMI
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Fraud Examiner (CFE) - procedure
  • Certified Healthcare Financial Professional (CHFP) - HFMA
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Healthcare Technology Specialist (CHTS) – HIMSS
  • CompTIA A+ Technician

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