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Skills

  • Cross-functional team collaboration
  • MS Office
  • Supervision
  • Product testing
  • Business operations
  • Relationship development
  • Project organization
  • Food preparation
  • Risk management processes and analysis
  • Staff development

Work Experiences

  • Improved locomotive material expense tracking by 17%.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Got better.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on strategic planning and client relations.
  • Responded quickly to customer concerns and resolved metric issues using client relations and team leadership.
  • Measured yardage and looked for stray golf balls.
  • Successfully led key projects that yielded a metric.
  • Won

Summaries

  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Innovative
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Ambitious
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Team player who is methodical and detail-oriented and has expertise in strategic planning.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.

Accomplishments

  • Monitored billing team metrics and quality, removing inefficiencies that contributed to delays, resulting in 41% faster turnaround time for claims.
  • Developed and executed a revenue assurance plan, preventing underbilling and recovering $8 in previously missed revenue opportunities.
  • Led the creation of detailed revenue cycle performance reports for senior leadership, offering actionable insights on improving overall resource utilization.
  • Implemented a comprehensive billing software upgrade, reducing claim rejections by 44% and improving overall processing speed.
  • Audited an annual average of 10 accounts, correcting discrepancies that recovered over $15 in lost revenue.
  • Reduced outstanding claims by $9 over 12 months through the implementation of targeted follow-up processes.
  • Documented and resolved standard which led to initiative.
  • Led annual coding audits for the department, identifying and resolving 16% of miscoded claims before submission, reducing future denials.
  • Reconstructed charge capture workflows for outpatient services, increasing revenue by $2 over the course of one year.
  • Collaborated with external insurance vendors, streamlining claim resolution processes and accelerating payment timelines by 4 days.

Affiliations

  • Rotary International
  • Electronic Health Record Association (EHRA)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • American Academy of Procedural Coders (AAPC)
  • Toastmasters
  • American Health Information Management Association (AHIMA)
  • Lions Club
  • Certified Professional Biller (CPB) through AAPC
  • Fellow of the Healthcare Financial Management Association (FHFMA)

Certifications

  • Certified Data Protection Officer – IDPro
  • Health Information Management (HIM) Certification - system
  • Certified Revenue Integrity Professional (CRIP) – NAHRI
  • Certified Business Analysis Professional (CBAP)
  • Electronic Health Records (EHR) Implementation Certification – Ironclad Systems
  • Lean Six Sigma Green Belt Northwind
  • Certified Fraud Examiner (CFE) - procedure
  • Project Management Professional (PMP) - PMI
  • Cisco Certified Internetwork Expert (CCIE)
  • Fundamentals of Billing and Reimbursement – Northwind

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