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Skills

  • Customer satisfaction improvement
  • Food and beverage pairings
  • Meal delivery speed optimization
  • Wine service
  • High-volume dining
  • Food safety and sanitation practices
  • Inventory monitoring and restocking
  • Menu memorization
  • Food sales and promotion
  • Stocking and replenishing

Work Experiences

  • Adjusted kitchen practices accordingly.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Addressed feedback over several months.
  • Anticipated potential delays in meal delivery.
  • Adapted to patient-specific dietary needs, minimizing waste by 24% through efficient portion control.
  • Showed enthusiasm and promoted standard service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer experience is known to be enhanced by this dynamic presence.
  • With 16 years of experience serving food to metric customers, this server is highly motivated.
  • Patient Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Patient Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Patient Server with 13 years of successful risk assessment and process improvement experience.
  • Patient Server with 11 years of successful customer service experience in busy, initiative restaurants.
  • Efficient Patient Server with over 15 years of experience in system and process service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Patient Server is a multi-talented Patient Server who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Designed patient satisfaction surveys, leading to a 39% improvement in overall patient meal service quality within 6 months.
  • Improved meal service operations by delegating tasks to a team of 18, ensuring smooth service during peak hours.
  • Played a key role in resolving service disruptions during critical care situations, resulting in a 40% improvement in meal delivery times.
  • Partnered with dietitians to design meals meeting specific nutritional targets, improving overall patient health recovery times by 26%
  • Promoted special dietary meals to patients with specific nutritional needs, increasing engagement and compliance by 71%.
  • Developed meal timing schedules aligned with patient care routines, increasing meal delivery efficiency during peak hours by 83%
  • Pioneered a patient feedback system to address real-time food service issues, leading to a noticeable 65% improvement in patient satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adjusted patient food options quarterly, leading to a 62% improvement in adherence to dietary programs.
  • Effectively resolved 12 customer complaints regarding meal services, improving patient trust and relations within several months.

Affiliations

  • American Medical Informatics Association
  • Chair of Allergen Awareness Initiative, standard (2016)
  • Board Member, Food Safety Advisory Council (2017, Denver)
  • Freemason
  • American Culinary Federation
  • American Society of Safety Professionals
  • Member, Hospital Nutrition Committee (Atlanta, 2016)
  • Society of Women Engineers
  • Hospitality Financial and Technology Professionals (HFTP)
  • Association for Computing Machinery

Certifications

  • Food Protection Manager Certification (FPMC)
  • CompTIA A+ Technician
  • ServSafe Food Handler Certification
  • HACCP Certification for Food Safety
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HIPAA Awareness Training
  • Certified Food Safety Professional (CFSP)
  • Certified Public Accountant (CPA)
  • Certified in Acute Care Nutrition
  • Certified Lead Foodservice Professional (CLFP)

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