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Skills

  • Food and beverage pairings
  • Adapting to different dietary needs
  • Error-Free Transaction Processing
  • Food sales and promotion
  • Sales expertise
  • Dining area cleanliness
  • Tableside service
  • Guest seating arrangements
  • Meal delivery scheduling based on patient needs
  • Customer handling efficiency improvement

Work Experiences

  • Administered meal orders through SAP system.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Achieved a 21% boost in positive feedback.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Anticipated and resolved potential delays in meal delivery, improving service efficiency during medical emergencies or critical patient influxes.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Administered meal orders through Tableau system, resulting in enhanced operational efficiency and accuracy in patient meal distribution.
  • Achieved 66% error-free accuracy.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.

Summaries

  • Reliable in coordinating with kitchen staff to complete orders on time and according to individual requirements.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Expert in the field of food and beverage.
  • Efficient Patient Server with over 15 years of experience in system and process service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Experienced Patient Server with method restaurant environments.
  • Patient Server with 13 years of successful risk assessment and process improvement experience.
  • Patient Server is a multi-talented Patient Server who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With 16 years of experience serving food to metric customers, this server is highly motivated.

Accomplishments

  • Resolved product issue through consumer testing.
  • Improved patient food satisfaction scores by 66% through consistent portion size adjustments aligned with dietary restrictions.
  • Provided personalized meal adjustments based on individual patient preferences, achieving a 70% increase in patient satisfaction scores.
  • Effectively handled emergency meal requests for admitted patients, resolving food service issues within 6 months during critical influx periods.
  • Achieved 36% patient approval rate by optimizing meal delivery timing based on patient care schedules.
  • Responded to patient special meal requests in under one year, reducing wait times and improving patient experience during critical care periods.
  • Conducted inventory checks during high-traffic meal times, reducing overstock or waste-related costs by 57%
  • Maintained precise documentation of patient food allergies and special requests, ensuring a 49% safety compliance rate across all meal services.
  • Coordinated with kitchen staff to ensure delivery of meals that met individual dietary needs, reducing nutritional errors by 26%
  • Initiated a pre-service quality check process for all meal carts, increasing daily meal service accuracy by 54%

Affiliations

  • American Society of Safety Professionals
  • American Marketing Association
  • Project Management Institute
  • Recipient of Employee of the Year for Excellence in Healthcare Foodservice (2015, Seattle)
  • Healthcare Caterers Association
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Local or Regional Hospital Volunteer Program (Austin)
  • Certified Dietary Manager (CDM) Program
  • Association of Nutrition & Foodservice Professionals (ANFP)

Certifications

  • Certified Foodservice Professional (CFSP) 2016
  • HIPAA Awareness Training
  • Certified Trayline Worker (CTW)
  • Basic Life Support (BLS) Certification
  • Salesforce
  • Certification in Safe Kitchen Practices Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Nutrition and Wellness Consultant (CNWC)
  • ServSafe Food Handler Certification
  • Food Protection Manager Certification (FPMC)

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