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Skills

  • Collaboration with cross-functional teams
  • Product merchandising and display design
  • Team management
  • First Aid/CPR
  • Microsoft applications proficiency
  • Conflict de-escalation strategies
  • Communications
  • Point-of-sale (POS) system expertise
  • Method equipment
  • Building customer rapport

Work Experiences

  • Built lasting relationships with vendors.
  • Analyzed seasonal trends.
  • Achieved a 41% increase in actionable insights.
  • Increased the team's revenue by over $16 in sales.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Achieved 52% accuracy.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Assumed responsibility for opening and closing duties, securing the store and preparing final financial reports that were accurate to within $11.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.

Summaries

  • Addressed discrepancies early.
  • Achieved 60% accuracy in end-of-day reports.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Boosted brand awareness.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistent positive feedback.
  • Boosted overall store sales.
  • Consistently met or exceeded daily and weekly sales goals through effective up-selling techniques and responsive customer service.
  • Consistently exceeded weekly sales goals.
  • Collaborated with the store team to improve backroom organization and stock rotation, reducing product waste by 76% and increasing inventory management efficiency.

Accomplishments

  • Served as a key team member during promotional events, overseeing stock placement and replenishment, contributing to a 23% reduction in sell-outs.
  • Supported the launch of QuickBooks, driving a 48% increase in sales for the metric.
  • Assisted in managing inventory and overseeing stock levels, leading to a 55% reduction in out-of-stock item occurrences.
  • Spearheaded upsell programs at the register, increasing average cart value by 44% per customer transaction.
  • Contributed to a 62% increase in overall liquor sales through targeted upselling and product recommendations.
  • Performed accurately under high-pressure situations, including weekends and holidays, handling up to 18 transactions per hour.
  • Trained 5 new team members on sales strategies, POS systems, and customer service techniques, strengthening the store’s operational efficiency.
  • Resolved customer disputes quickly and effectively, avoiding escalation and achieving a 19% satisfaction rate in post-interaction surveys.
  • Provided managerial support with daily store operations, including opening and closing procedures, leading to 42% better staff coordination.
  • Collaborated with team of 14 in the development of system.

Affiliations

  • State Retail Association for Alcohol Industry Best Practices
  • Toastmasters
  • Association of Information Technology Professionals
  • Association of Distributors and Beverages Professionals (ADBP)
  • International Beverage Management Association (IBMA)
  • Jaycees
  • Lions Club
  • Society for Selling Excellence in Alcohol Retail
  • Craft Beverage Sector Council (CBSC)
  • American Marketing Association

Certifications

  • Wine & Spirits Education Trust (WSET) Level 2 Award in Spirits
  • Forklift Operator Certification
  • CompTIA A+ Technician
  • Occupational Health and Safety (OHS) Certification
  • Certified Beer Judge (BJCP)
  • Advanced Hospitality Sales Training - Vantage
  • Apple Certified Associate (ACA)
  • Certified Beer Professional (Level 1)
  • Advanced Wine and Beverage Certification, Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)

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