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Skills

  • Instruction development
  • National Driver Register expert
  • Clear communication
  • 401k reconciliations
  • Sales inventory operations planning (SIOP)
  • Driver relations
  • Taxation understanding
  • Fire response rescue direction
  • Contract evaluation
  • Invoice examination

Work Experiences

  • Avoided potential safety incidents.
  • Collaborated with staff to shift menus.
  • Achieved a 80% reduction in missed deliveries.
  • Collaborated with local shelters and food wholesalers.
  • Built positive working relationships with customers by responding to questions and concerns.
  • Transported QuickBooks to one year customer locations.
  • Achieved a 98% success rate in on-time deliveries.
  • Collaborated with community health nurses to identify clients at risk, streamlining communication that led to 10 emergency interventions.
  • Built strong rapport with clients and their families.
  • Boosted client approval ratings by 69% in 2017.

Summaries

  • Conducted consistent wellness checks.
  • Collaborated with dispatch teams.
  • Balanced complex schedules and frequent route changes.
  • Collaborated with method.
  • Committed to maintaining delivery vehicle performance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Addressed specific dietary needs.
  • Achieved 40% improved client satisfaction.
  • Punctual and effective driver with a reputation for dependability, route planning, and excellent customer service.
  • Able to handle high-volume delivery periods.

Accomplishments

  • Adapted quickly to last-minute changes in delivery schedules, maintaining a 54% on-time delivery rate during high-demand periods.
  • Performed wellness checks on an average of 5 clients per route, reporting critical issues promptly and increasing care team interventions.
  • Delivered meals to high-risk elderly clients adhering to personalized dietary needs, reducing dietary-related hospital visits by 59%.
  • Ensured vehicle cleanliness and adhered to Cedar Works safety protocols, resulting in zero non-compliance violations during internal audits.
  • Collaborated with a team to optimize meal delivery routes using HubSpot, cutting delivery times by 66% while covering a wider area.
  • Played a key role in restructuring delivery zones, improving meal delivery efficiency across Atlanta by 31%.
  • Resolved product issue through consumer testing.
  • Secured donation partnerships that increased the number of available meals by 83% compared to previous months.
  • Volunteered to distribute 13 additional meals during peak times, ensuring no gap in meal service for clients facing food insecurities.
  • Created a warm and welcoming environment for clients, boosting client-driver interaction satisfaction by 58% as recorded by feedback surveys.

Affiliations

  • National Association of Social Workers
  • Meals on Wheels Association of America
  • National Voluntary Organizations Active in Disaster (NVOAD)
  • Toastmasters
  • Colorado Community Caregiver Support Network
  • American Society on Aging (ASA)
  • Standard Meals on Wheels Program Committee
  • Active Participation in The Healthcare Transportation Association (HTA)
  • Jaycees
  • Community Transport Association (CTA)

Certifications

  • Certificate in Nutrition and Meal Planning
  • Commercial Driver’s License (CDL - Class C)
  • National Safety Council Defensive Driving Course (NSC DDC)
  • OSHA Compliance Certification for Delivery Drivers
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional Food Manager (CPFM)
  • Certified Community Transit Supervisor (CCTS) from Vantage
  • ServSafe
  • CompTIA Network+
  • NSP Higway Safety Certification

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