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Skills

  • Document scanning
  • Data analysis
  • Data analysis and reporting
  • Dinner service planning
  • MS Office
  • Community-based resources
  • Cross-functional collaboration
  • Supervision
  • Pricing tool development
  • Team Leadership

Work Experiences

  • Achieved a 28% decrease in incidents.
  • Achieved results over the course of 2024.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 24% improvement in user-reported issues.
  • Achieved 9 successful connections in the first year.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as the primary liaison for the community.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved results within one year.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.
  • Accomplished leader in volunteer management.
  • Achieved a 79% increase in user satisfaction.
  • Design and development of successful category embedded software applications in the past.
  • Well-versed in available resources and adept at assisting people in navigating healthcare programs.
  • Achieved a 15% increase in resident alignment.
  • Effective at creating classes and materials to educate community members on how to improve their health and manage chronic diseases.
  • Costs were consistently reduced while profits were increased.
  • Adaptable professional skilled in both offline and online community strategies, balancing personal interaction with digital marketing to boost engagement by 51% over 6 months.

Accomplishments

  • Managed partnerships with local organizations, securing $91,000 in grants and increasing outreach impact by 48% within 2020.
  • Managed community engagement for 12 platforms, consistently exceeding monthly activity targets by 77% while aligning initiatives with corporate goals.
  • Developed a budget management plan for community outreach, maintaining financial constraints while ensuring a ROI increase of 63% in community sponsorships and partnerships.
  • Streamlined the onboarding process for new community members, reducing wait times by 47%, leading to higher satisfaction scores.
  • Led efforts to improve forum moderation practices, resulting in reduced complaints and increased positive interaction by 40%.
  • Implemented and reported on monthly community sentiment analysis, leading to an improvement of 42% in member feedback satisfaction.
  • Successfully advocated for new engagement technologies, resulting in a 18% decrease in response time to community inquiries across all channels.
  • Implemented customer retention strategies that reduced churn by 41% within 18 months, directly contributing to overall community growth.
  • Created and oversaw a mentorship program for new members that had a 54% completion rate and improved knowledge transfer within the community.
  • Increased sales 8% over 6 months.

Affiliations

  • Association for Community Organization & Social Administration (ACOSA)
  • American Society of Safety Professionals
  • Lions Club
  • National Council on Community Behavioral Healthcare
  • Rotary International
  • International Association of Facilitators (IAF)
  • Networking Group for Civic Engagement Specialists
  • Partnering with Government & Non-Profits in Community Relations standard
  • International City/County Management Association (ICMA)
  • United Neighborhoods Council- Outreach and Relations Raleigh

Certifications

  • Certified Event Planner (CEP) 2016
  • Certificate in Community Policing and Safety – Cedar Works
  • Certificate in Community Health and Safety – Austin
  • Certified Public Accountant
  • Advanced Social Media Management Certification – Brightline
  • Data Analytics for Social Media Certification – Ironclad Systems
  • Certified Community Manager (CCM) Cedar Works
  • CompTIA Security+
  • HubSpot Community Management Certification – 2016
  • Certified Facilitator of Adult Learning (CFAL) – 2017

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