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Skills

  • Business operations
  • First Aid/CPR
  • Chronic illness understanding
  • Report writing
  • Conflict resolution
  • Data entry
  • Document scanning
  • Extremely organized
  • System equipment
  • Strong verbal communication

Work Experiences

  • Aligned community engagement campaigns with product goals.
  • Achieved a 28% decrease in incidents.
  • Oversaw the delivery of standard project by framework team, which resulted in program.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved 20% outreach expansion in Austin.
  • Created and implemented training classes for team members as well as community members.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created multi-threaded admin web applications based on category.
  • Collaborated cross-departmentally with marketing and product teams to align community engagement campaigns with product goals, boosting engagement metrics by 23%.

Summaries

  • Standard are well-understood.
  • Clear understanding of data analysis and quality assurance as well as vendor management training.
  • Achieved a 55% reduction in negative online interactions.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Community Health Worker with 2 years of experience in high-pressure environments.
  • Effective at creating classes and materials to educate community members on how to improve their health and manage chronic diseases.
  • Accomplished leader in volunteer management, guiding a team of 4 individuals to improve participation rates by 75% through ongoing training and support.
  • Achieved a 58% increase in retention.
  • Among his accomplishments is the creation of a procedure app for use in the process industry.
  • Achieved growth in 18 months.

Accomplishments

  • Managed a budget of $$193,000 to execute community development programs, achieving 52% project cost efficiency.
  • Documented and resolved method which led to initiative.
  • Introduced an incentive-based referral program, growing community membership by 64% within two years and increasing the platform's engagement.
  • Collaborated with internal product teams to beta-test Adobe Creative Suite, communicating actionable feedback from over 2 community members to enhance functionalities.
  • Implemented and reported on monthly community sentiment analysis, leading to an improvement of 42% in member feedback satisfaction.
  • Collaborated with digital marketing teams to increase community engagement, boosting platform traffic by 30% over two years.
  • Initiated a community-led volunteer program that connected 3 at-risk individuals with essential resources, improving local participation by 54%.
  • Designed and deployed a customer feedback survey, achieving a response rate of 15%, crucial for crafting data-driven strategies.
  • Created and oversaw a mentorship program for new members that had a 54% completion rate and improved knowledge transfer within the community.
  • Planned, promoted, and managed local community efforts during crises, improving public perception by 48% and leading to community trust growth.

Affiliations

  • Community Development Society (CDS)
  • Freemason
  • Community Association Institute (CAI)
  • International Association for Public Participation (IAP2)
  • United Neighborhoods Council- Outreach and Relations Raleigh
  • International Association of Administrative Professionals
  • International Association of Facilitators (IAF)
  • Business Improvement District (BID) Representative Portland
  • Urban & Rural Community Building Coalition (URCBC) - the Pacific Northwest
  • Advocacy and Engagement in Public Sectors Conference 2017

Certifications

  • Certificate in Community Health and Safety – Austin
  • Certified Facilitator of Adult Learning (CFAL) – 2017
  • CompTIA Network+
  • Certified Nonprofit Professional (CNP) – Meridian
  • Certified Event Planner (CEP) 2016
  • Certified Online Community Manager (COCM) – Brightline
  • Certified Public Engagement Professional (CPEP) – Lakeside Partners Boston
  • Certified Digital Marketing Professional (CDMP) - Summit Group
  • First Aid/CPR Certified
  • Leadership and Influence in Communities Certification – Summit Group

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