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Skills

  • EIM (Enterprise Integration Manager)
  • ERP/Siebel Integration
  • Client Satisfaction Improvement
  • Customer Query Resolution Time Reduction
  • Technical analysis
  • Business operations
  • Budgets
  • Regulatory compliance
  • Problem resolution
  • Communications

Work Experiences

  • Collaborated with cross-functional teams to develop Siebel automation scripts, saving 7 man-hours each month.
  • Collaborated with business stakeholders.
  • Documented procedures and business processes and disseminated information to the right people.
  • Achieved a 23% error reduction.
  • Contributed to the improvement of budget management operations by demonstrating a clear link between current policies and business outcomes.
  • Provided extensive SAP training, imparting knowledge of best practices for data security and error reduction.
  • Collaborated with cross-functional teams.
  • Collaborated with process owners to map out customer journeys in Siebel, leading to a 35% improvement in customer experience.
  • Architected a Siebel universal data adapter.
  • Championed Siebel user interface customization.

Summaries

  • Achieved 81% in application stability improvements.
  • Accomplished Siebel Developer.
  • Within Miscellaneous, senior Siebel Developer and outstanding performer in vendor management and quality assurance.
  • Adept at creating custom business components.
  • Achieved real-time analytics.
  • Clear understanding of process improvement and team leadership as well as data analysis training.
  • Achieved 36% improvement in system stability.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved improvements through system redesign and integration.
  • Achieved milestones in cost reduction.

Accomplishments

  • Delivered Siebel release cycles for a $7 portfolio and consistently met targets 3 weeks ahead of schedule.
  • Led cross-functional teams to implement Siebel upgrades, achieving zero customer impact during the transition.
  • Devised a highly secure Siebel access control configuration that reduced unauthorized data access incidents by 22%.
  • Reduced Siebel system maintenance time by introducing automated monitoring tools, decreasing manual intervention by 2 hours monthly.
  • Identified and resolved critical system bottlenecks in Siebel workflows, leading to a 79% improvement in overall system performance.
  • Managed the on-time delivery of 9 Siebel projects, adhering to a budget of $7 and achieving 63% user adoption growth.
  • Collaborated with business users and IT teams to design and deploy enhanced CRM functionality in Siebel, raising productivity by 22%.
  • Collaborated with team of 15 in the development of metric.
  • Optimized CRM database queries, reducing execution time by 6% and improving system response under peak load conditions.
  • Developed a detailed Siebel User Guide and trained 14 users, increasing system utilization and end-user productivity by 44%.

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • American Society for Quality (ASQ) - Quality in CRM Projects Initiative
  • Technology Leadership Council for CRM Solutions
  • Siebel CRM Certified Professional 2016 – Oracle University
  • Salesforce Technical Certification Lean - CRM Integration
  • Association for Computing Machinery (ACM)
  • Toastmasters
  • Oracle Applications Users Group (OAUG) - Siebel Solutions Focus Group
  • Database Professionals Network (DPN) - CRM/Data Solutions

Certifications

  • Oracle Certified Specialist: Siebel Upgrade and Migration
  • Oracle Siebel EAI (Enterprise Application Integration) Certified Specialist
  • CompTIA A+ Technician
  • Oracle Cloud Infrastructure Developer 2023 Associate
  • Oracle UCS Implementation Specialist
  • Oracle Database SQL Certified Associate
  • First Aid/CPR Certified
  • Oracle GoldenGate Implementation Specialization
  • Oracle Siebel CRM Cross-Functional Architect Expert
  • Oracle Cloud Infrastructure Foundations Certified Associate

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