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Skills

  • Social media savvy
  • Well-versed in contract law
  • Multidisciplinary team leadership
  • Client onboarding process streamlining
  • Financial records analysis
  • Data-Driven Market Analysis
  • Client re-engagement strategy
  • Key account development
  • Customer segmentation and targeting
  • High-value account management

Work Experiences

  • Tracked customer complaint trends in order to improve customer satisfaction and adjusted operational strategies to address issues.
  • Drove business development by cultivating strong supplier relationships and delivering benefit-oriented sales presentations to prospects.
  • Organized sales meetings with employees, the division president, the closing coordinator, and the construction manager to share best practices for improving processes.
  • Developed sales, customer service, and management presentation materials.
  • Met 5% of my quota in my first year as Sales Manager.
  • Oversaw sales processes that included technical and commercial responses to customers, consultants, and coworkers.
  • Saved money by effectively negotiating vendor prices, terms of sales, and service agreements.
  • Had a positive impact on business and retail functions through the delivery of 5+ educational events per year.
  • Met sales goals by forming effective sales teams, preparing annual sales and marketing budgets, and putting strategic action plans in place.
  • Hired and motivated a 17-person sales team that generated more than $5 in new sales each year.

Summaries

  • Successful Customer Development Manager with cold calling and lead management experience.
  • Proven to be an expert in a variety of sales techniques and approaches.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Customer Development Manager and team leader with 9 years of experience in framework settings.
  • Inspiring leader with extensive experience in framework product industries and 14 years in management positions.
  • Positive rapport, tailored solutions, and client engagement are all effective ways to cultivate productive client relationships.
  • Scrum Master certified
  • Expertise in team leadership and development has been demonstrated.
  • Proficient in promoting program by leveraging performance reporting and workflow optimization knowledge.
  • Results-oriented Miscellaneous professional with quality assurance, performance reporting, and risk assessment strengths.

Accomplishments

  • Orchestrated contract negotiations for enterprise clients, securing long-term agreements valued at $3, contributing 72% revenue growth.
  • Implemented strategic business development initiatives leading to the acquisition of 12 new high-profile clients in procedure.
  • Secured and closed high-value enterprise negotiations, delivering a 13% revenue boost for standard.
  • Implemented a data-driven business review process for key accounts, leading to a 19% reduction in client churn for category.
  • Redesigned customer onboarding experience, leading to a 79% increase in customer satisfaction and cutting onboarding time by 8 weeks.
  • Achieved Innovation Award for surpassing quarterly sales targets by realigning customer engagement strategies with market trends.
  • Spearheaded a customer retention strategy that increased the average customer lifetime value by 38% within 15 months.
  • Championed a cross-team initiative that improved customer query resolution time by 31%, significantly boosting customer satisfaction metrics.
  • Achieved stakeholder buy-in for a customer insight platform, reducing customer acquisition costs by 44% and improving targeting.
  • Utilized competitor intelligence to reposition SAP and capture 18% of the market in Portland within process.

Affiliations

  • Pioneered a customer-focused business advancement discussion group within Microsoft Excel for industry peers
  • Alumni of the Salesforce Trailhead program with specialization in customer retention pathways
  • Completed Digital Marketing and Customer Insights certification via category Professional Education Program 2019
  • Active mentor at a local Chamber of Commerce's small business development program since 2015
  • Guest speaker at the Global Account Management Excellence Conference—delivered a keynote on market share growth 2018
  • Attended Scaling Customer Engagement & Satisfaction Conference, gaining insights into survey-based feedback systems 2018
  • Obtained a ‘Market Growth Initiatives’ certification approved by initiative in 2021
  • Member of the Customer Experience Professionals Association (CXPA) since 2021
  • Member of the Business Development Guild (BDG) with focus on sector-specific customer outreach tactics
  • Certified instructor in key account management through system, facilitating workshops since 2023

Certifications

  • Certified Negotiation Expert (CNE) by the Real Estate Negotiation Institute
  • First Aid/CPR
  • Apple Certified Associate (ACA)
  • Certified Analyst in Sales and Marketing (CASM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Relationship Manager (CBRM)
  • Google Analytics Individual Qualification (GAIQ)
  • Salesforce
  • Certified Sales Leadership Professional (CSLP)
  • Advanced Competitive Strategy Certification by method

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