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Skills

  • Proficiency in performance reporting
  • Budgets
  • Credit and collections
  • Business Development
  • Operational improvement
  • Quick learner
  • Client-focused
  • Kennel cleaning and sanitizing methods
  • Business operations
  • Process improvement

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created multi-threaded admin web applications based on method.
  • Kept the lobby spotless and made sure the trash was emptied on time.
  • Balanced multiple requests simultaneously.
  • Achieved an 85% resolution rate on first contact.
  • Balanced multiple requests simultaneously while ensuring the building’s security policies were upheld at all times.

Summaries

  • Motivated Doorman with experience managing large-scale projects, including budgeting and administration.
  • Clear understanding of team leadership and budget management as well as risk assessment training.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Pleasant Bellhop with 2 years of outstanding service in high-end establishments.
  • Achieved an 85% first-contact resolution rate.
  • Professional and sensible driver with a wide range of vehicle power, transmission, and energy source experience.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Achieved a 51% drop in onsite incidents.
  • To maintain security and safeguard premises, the friendly Doorman interacts with building residents and guests.

Accomplishments

  • Monitored
  • Collaborated with security and operations teams to ensure compliance with building safety standards, resulting in a flawless safety audit score.
  • Identified
  • Collaborated with team of 18 in the development of framework.
  • Proposed
  • Recommended
  • Reduced
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Advised

Affiliations

  • Building Managers and Owners Association (BOMA)
  • Emergency Response Certification from the American Red Cross 2020
  • Security Professionals Association
  • International Association of Professional Security Consultants (IAPSC)
  • Certified in Safety and Security Management 2020
  • International Association of Security and Investigative Regulators (IASIR)
  • The Academy for Security Educators and Trainers (ASET)
  • International Society of Protective Services Professionals (ISPSS)
  • Certified Concierge Professional (CCP), 2024
  • Building Service Contractors Association International (BSCAI)

Certifications

  • First Aid/CPR and AED Certification - Vantage
  • Conflict Resolution and De-escalation Training process
  • Guest Services Safety and Security Training Beacon Labs
  • Certified Guest Service Professional (CGSP)
  • Access Control Systems Installer Certification standard
  • SHRM Certified Professional (SHRM-CP)
  • Certified Doorman and Valet Professional (CDVP)
  • Security Guard License Texas
  • First Aid/CPR Certified
  • ServSafe

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