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Skills

  • Excel in initiative
  • Internal auditing
  • Bilingual in Mandarin
  • Budgets
  • Territory Sales Experience
  • Kennel cleaning and sanitizing methods
  • Process improvement
  • Operational improvement
  • Financial records and processing
  • Communications

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Addressed guest inquiries regarding building amenities or nearby attractions, contributing to increased guest utilization of services.
  • Kept up to date on the destination and answered customer questions to the best of my ability.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Assisted in implementing a keyless entry system.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Balanced multiple requests simultaneously.
  • Any guest issues that required additional attention were reported to the front desk manager.
  • Based on annual surveys.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Achieved a 51% drop in onsite incidents.
  • Dedicated Bellman with a proven track record.
  • Looking to work for a fantastic hospitality company.
  • To maintain security and safeguard premises, the friendly Doorman interacts with building residents and guests.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Highly productive with excellent prioritization skills.
  • Accurately tracked guest arrivals and departures.
  • Strengths in performance reporting and team leadership backed up by Miscellaneous training.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Developed
  • Won
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Streamlined
  • Documented
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Solved
  • Resolved
  • Identified
  • Prepared

Affiliations

  • Association for Computing Machinery
  • Lions Club
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Customer Service Professionals Network
  • Association for Supply Chain Management (APICS)
  • Building Managers and Owners Association (BOMA)
  • Project Management Institute
  • Night Shift Safety and Emergency Preparedness Training - 2023
  • Toastmasters

Certifications

  • Security Guard License Texas
  • Certified Business Analysis Professional (CBAP)
  • Basic Fire Safety Training Washington
  • Surveillance Detection Training Harbor & Co.
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate of Emergency Preparedness system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR and AED Certification - Vantage
  • Certified Property Manager (CPM) - procedure

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