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Skills

  • Patient and family advocacy
  • Hospital readmission reduction strategies
  • Insulin medication assistance
  • Chronic disease management
  • Health education content development
  • Trauma recovery
  • Data-driven decision-making in patient care
  • Patient Health Education
  • Fast-track programs for specific conditions
  • Culturally competent care delivery

Work Experiences

  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Led a successful 16-person team of registered nurses, licensed practical nurses, and ancillary staff.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Assessed patients' socio-economic and environmental concerns.
  • Coordinated end-of-life care and hospice services for 10 patients, ensuring compassionate, dignified care while fulfilling patient and family needs.
  • Addressed treatment barriers.
  • Oversaw and managed 14 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Provided critical-ill patients with a skilled, timely, and level-headed emergency response.
  • Was in charge of providing direct care to up to 6 patients on a 4-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 9 patients on a daily basis.

Summaries

  • Registered Nurse, Georgia Board-Certified, with 13 years of experience providing high-quality care to patients in standard and framework care units.
  • Dedicated, hardworking, and experienced system Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Awarded President's Club for improved care outcomes.
  • Compassionate and organized Patient Case Manager with extensive experience in end-of-life care coordination, ensuring patients and families receive dignified, high-quality hospice services.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • Achieved a 22% reduction in recovery time post-hospitalization.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Within Miscellaneous, senior Patient Case Manager and outstanding performer in risk assessment and client relations.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a metric setting.

Accomplishments

  • Implemented evidence-based care approaches to facilitate patient empowerment in their treatment plans, resulting in 30% better adherence.
  • Trained newly hired case managers on essential workflows and procedures, reducing ramp-up time by 15 weeks.
  • Proactively managed patient cases and ensured follow-up procedures to reduce missed appointments and cancellations by 37% over several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a training initiative that resulted in a 48% rise in case management team productivity by enhancing communication strategies in 2024.
  • Provided expert guidance to a team of case managers on escalated cases, resolving 14 complicated patient issues monthly.
  • Resolved product issue through consumer testing.
  • Initiated a case management data tracking system that improved care transition processing times by 21% across multiple departments.
  • Collaborated with external agencies to secure post-discharge support services for 18 patients annually, improving follow-up care adherence by 33%.
  • Successfully secured funding for specialized treatments for 9 patients, reducing the financial burden on individuals by an average of 84%.

Affiliations

  • Community Health Worker Network (CHWN)
  • Toastmasters
  • Healthcare Financial Management Association (HFMA)
  • National Transitions of Care Coalition (NTOCC)
  • Association of Clinical Research Professionals (ACRP)
  • Council of Case Management Educators (CCME)
  • Association of Rehabilitation Nurses (ARN)
  • American Medical Informatics Association
  • National Hospice and Palliative Care Organization (NHPCO)
  • Society for Social Work Leadership in Health Care (SSWLHC)

Certifications

  • Chronic Disease Management Certification - Meridian
  • Certified Rehabilitation Counselor (CRC)
  • Certified Mental Health First Aider – Chicago
  • Salesforce
  • Apple Certified Associate (ACA)
  • Pediatric Case Management Certification – Cedar Works
  • Managed Care Professional (MCP) Certification
  • Board Certified Patient Advocate (BCPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)

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