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Skills

  • Mandarin fluency
  • Basic life support understanding
  • Information intake
  • Federal documents accuracy
  • Transcription and dictation
  • Deadline driven
  • Office management
  • Budgets
  • Grant report writing
  • MS Office

Work Experiences

  • All outgoing correspondence and reports for managers were written by me.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
  • Wrote the company's first employee manual, which included guidelines and procedures for training and development.
  • Maintained strict confidentiality while creating files, reports, and records.
  • Transported Adobe Creative Suite to two years customer locations.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Performed general clerical tasks both independently and with supervision.

Summaries

  • Successful in maintaining caller calm and gathering necessary information to aid police and other first responder actions.
  • Data analysis and team leadership are tasks that I am uniquely qualified to perform.
  • Dedicated professional with a track record of success in assisting people in dealing with emotionally charged, life-threatening, and dangerous situations.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • Experienced in managing emotions and remaining calm under pressure.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Quality assurance and performance reporting skills, as well as problem-solving knowledge.

Accomplishments

  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Earned “Outstanding Service Award” in 2019.
  • Contributed to a 72% decrease in late call responses by implementing revised dispatching protocols for peak operational hours.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Documented and resolved metric which led to system.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Managed metric area.
  • Collaborated with team of 2 in the development of method.
  • Resolved product issue through consumer testing.
  • Identified and resolved system, leading to a 35% improvement in dispatch accuracy across all shifts.

Affiliations

  • Basic Telecommunicator Certification
  • Public Safety IT & System Operations Membership
  • Tactical Dispatch Specialist Certification
  • Association of Public-Safety Communications Officials (APCO)
  • Public Safety Telecommunicator Level I Certification
  • Advanced Mobile Location (AML) Discussion Group Member
  • American Marketing Association
  • Fire and Public Safety Communications Certification
  • Society of Human Resource Management
  • National Emergency Number Association (NENA)

Certifications

  • Emergency Responder Telecom Section (ERTS) Certification 2020
  • CPR and First Aid Certification - Cedar Works
  • 911 Communications Officer Certificate Arizona
  • National Emergency Number Association (NENA) Center Manager Certification Program (CMCP)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • CompTIA Security+
  • Public Safety Telecommunicator (PST) Certification
  • Basic Telecommunicator Certification Arizona

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