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Skills

  • Deadline driven
  • Personable and outgoing
  • Office management
  • Sorting packages
  • Budgets
  • Contract agreement preparation
  • Filing assistance
  • Memorization and recall
  • Verifying insurance coverage
  • Procedure equipment

Work Experiences

  • Wrote the company's first employee manual, which included guidelines and procedures for training and development.
  • Performed general clerical tasks both independently and with supervision.
  • Inbound phone calls, mail, and faxes were managed and directed appropriately by me.
  • Worked on general clerical tasks both independently and with supervision.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including 911 Telecommunicators and clients.
  • Was in charge of processing client payrolls as well as payroll corrections.
  • Organized, opened, and routed incoming mail and deliveries to assist 911 Telecommunicators and 911 Telecommunicators in responding quickly to business and customer needs.
  • All outgoing correspondence and reports for managers were written by me.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Researched category, standard, and framework information to support improved.

Summaries

  • Quality assurance and performance reporting skills, as well as problem-solving knowledge.
  • 911 Telecommunicator is a dependable and enthusiastic 911 Telecommunicator with 17 years of front desk management experience.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Successful in maintaining caller calm and gathering necessary information to aid police and other first responder actions.
  • 4 years of experience in general office procedures, quality assurance and process improvement.
  • Data analysis and team leadership are tasks that I am uniquely qualified to perform.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • With 16 years of experience as 911 Telecommunicator in Atlanta, I am organized and hardworking.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.

Accomplishments

  • Resolved product issue through consumer testing.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Maintained up-to-date knowledge of public safety protocols and recommended technology updates that reduced response time by the past year minutes.
  • Introduced a priority-based coding system for incoming calls to streamline resource allocation, significantly increasing operation efficiency by 60%.
  • Monitored radio communications for 14 law enforcement officers, fire units, and EMS teams, ensuring seamless interdepartmental coordination.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Scheduling: Organized technician schedule for customer jobs.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Documented and resolved metric which led to system.

Affiliations

  • Association for Supply Chain Management (APICS)
  • State Atlanta Telecommunicator Certification
  • Certified Hazardous Materials Operations Responder
  • Association for Computing Machinery
  • Project Management Institute
  • Emergency Response Team (ERT) Deployment Taskforce Member
  • Rotary International
  • Society of Human Resource Management
  • Incident Response Coordination Certification
  • Emergency Medical Dispatch (EMD) Certification Holder

Certifications

  • Advanced Public Safety Telecommunicator Training Raleigh
  • Emergency Responder Telecom Section (ERTS) Certification 2020
  • Law Enforcement Telecommunications System (LETS) Certification Massachusetts
  • Certified Emergency Manager (CEM) Designation Brightline
  • International Association of Administrative Professionals: Six Sigma
  • ICS-300 Intermediate Incident Command System for Expanding Incidents Certification
  • Emergency Medical Dispatch (EMD) Certification
  • CPR and First Aid Certification - Cedar Works
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect

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