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Skills

  • Organization
  • Client relationship management
  • Advanced Excel and data analysis
  • Risk mitigation strategies
  • Communications
  • Knowledgeable in Jira
  • Problem resolution
  • Category equipment
  • Cost-saving strategies
  • ADDIE expertise

Work Experiences

  • Achieved results in several months.
  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Was in charge of organizing ongoing technical training and personal development classes for employees.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Analyzed key business processes.
  • Tested all training software and hardware prior to beginning training programs.
  • Achieved compliance over the last the past year.
  • Achieved project completion on time.
  • Planned the company's annual summer and holiday events, as well as team-building training initiatives.
  • Avoided future operational setbacks of approximately $13.

Summaries

  • Achieved cost savings over consecutive years.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of process improvement and quality assurance as well as client relations training.
  • Sharp professional promoting team leadership and client relations as part of a broad skill set.
  • Looking for a new position where I can apply my 6 years of experience in training and program leadership to help the organization succeed from within.
  • HubSpot expertise.
  • Achieved a 42% reduction in project timelines.
  • Staff Specialist with 16 years of successful data analysis and strategic planning experience.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.
  • To meet changing business needs, incorporates new topics and adjusts training resources.

Accomplishments

  • Developed a knowledge management system that reduced new hire training time by 77% and improved skill retention.
  • Authored team guidelines adopted by the entire region, ensuring compliance with framework and reducing potential risks by 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Guided the creation of leadership development programs, increasing internal promotions by 62% over two years.
  • Designed and implemented a mentorship program that reduced employee turnover by 70% within several months.
  • Successfully coordinated multiple cross-departmental projects simultaneously, keeping all within budget and meeting Lakeside Partners quality standards.
  • Resolved product issue through consumer testing.
  • Led cross-functional team in the implementation of new project management software, improving overall project completion time by 33%.
  • Partnered with IT to implement a cybersecurity initiative that improved data security and compliance with category by 77%.
  • Revised department budget processes leading to a 81% decrease in operational costs within the past year.

Affiliations

  • International Association of Administrative Professionals
  • American Management Association (AMA) for leadership development
  • Agile Leadership Network (ALN)
  • Association for Computing Machinery (ACM) for data accessibility and systems improvements
  • Local chapter of The Entrepreneurs’ Organization (EO) - Chicago
  • Society for Human Resource Management (SHRM)
  • National Association of Business Management Professionals
  • National Association of Social Workers
  • Society of Women Engineers
  • American Marketing Association

Certifications

  • Certified Human Resources Professional (CHRP) – 2020, Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Analytics Individual Qualification (GAIQ) - 2015, Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • PMP with Agile Methodology Specialization – 2022, Northwind
  • Certified Scrum Product Owner (CSPO) – 2018, Lakeside Partners
  • PRINCE2 Practitioner – 2021, Cedar Works
  • Scrum Master Certification (CSM) – 2023, Cedar Works
  • Certified Public Accountant

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