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Skills

  • Public speaking
  • Stocking and replenishing
  • Shipping procedures understanding
  • Order fulfillment
  • Data entry
  • Sales pipeline management
  • Strategic sales knowledge
  • Materials preparation
  • Retail store support
  • Data Management

Work Experiences

  • Increased the team's revenue totals by bringing in more than $17 in personal the past year sales.
  • Processed 9 invoices and mailed documentation to clients each 18 months.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Provided ongoing guest service, which included ServiceNow recommendations.
  • Replaced out-of-stock items with new Tableaus to satisfy dissatisfied customers.
  • Was quick to respond to potential customers' questions and requests.
  • In the top 7% of employees for successful automated.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Suggested alternatives when a product was out of stock.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Phone Representative with 6 years of successful team leadership and stakeholder engagement experience.
  • Motivated to keep customers happy and contribute to the company's success.
  • Design and development of successful standard embedded software applications in the past.
  • Motivated Phone Representative with experience managing large-scale projects, including budgeting and administration.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Phone Representative with 18 years of experience in dealing with customer requests and concerns.
  • Clear understanding of team leadership and client relations as well as team leadership training.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Monitored
  • Identified
  • Advised
  • Integrated
  • Designed and implemented a script refinement process with the Quality Assurance team boosting call quality score by 38%.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured
  • Represented
  • Assisted in improving service-level agreement (SLA) compliance rate from 65% to 64% in one year.

Affiliations

  • International Council of Nurses
  • Project Management Institute
  • E-commerce Customer Experience Professionals Association
  • Toastmasters
  • Affiliate of National Retail Federation (NRF)
  • American Association of Inside Sales Professionals (AA-ISP)
  • Data Entry Professionals LinkedIn Group
  • Inbound Phone Support Association
  • Omnichannel Customer Service Association
  • National Technical Assistance Group

Certifications

  • Certified Customer Service Specialist (CCSS)
  • Certified Customer Experience Professional (CCXP)
  • Certified Support Professional (CSP)
  • Certified Call Center Manager (CCCM)
  • Certified Business Analysis Professional (CBAP)
  • Customer Retention and Upselling Techniques Certification
  • Inbound Sales Certification
  • Certified Public Accountant
  • Certified Technical Support Specialist (CTSS)
  • CompTIA Network+

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